Project Manager – ServiceNow Delivery

Role Overview: We are looking for a dynamic and outcome-driven Project Manager to lead Agile delivery initiatives across multiple geographies. The ideal candidate will demonstrate strong adaptability, stakeholder coordination, and risk management skills in a fluid scope environment. Key Responsibilities Include:Leading Agile delivery using frameworks such as Scrum, Kanban, and SAFeManaging evolving requirements with a focus on outcomesCoordinating with stakeholders across time zonesConducting risk assessments and resolving blockersProducing sprint reports and executive summariesMaintaining dashboards in ADO and EmpowerWorking flexible hours to support global teamsEnsuring quality assurance and enforcing “Definition of Done”RequirementsRequired Skills & Experience:· ServiceNow Proficiency: Deep understanding of ITOM modules, including Discovery, Service Mapping, and Event Management· Proven experience managing Agile projects with fluid scope and evolving priorities.· Strong interpersonal and communication skills for stakeholder coordination.· Experience with Agile metrics, sprint planning, and backlog grooming.· Familiarity with tools such as ADO, Empower, and Agile reporting dashboards.· Ability to work across time zones and manage virtual teams. Preferred Qualifications:Agile certifications (e.g., PMI-ACP, CSM, SAFe Agilist)Experience in outcome-based delivery environmentsExposure to enterprise-level Agile governance modelsOriginally posted on Himalayas