Client Support Representative Virtual Assistant (Remote)

**Company Description** The Ward Law Group, recognized as one of the *Best Places to Work* for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients. We foster a collaborative, innovative, and high\-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service — to our clients, teammates, and community. Join a firm where professional growth meets purpose and where every role contributes directly to life\-changing client results. Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas. **Job Description** **Compensation: USD $1,000\+ per month (based on experience)** **Please submit your resume in English.** **Role Overview** **This is a Virtual Assistant position as an independent contractor. Paid time off and healthcare benefits are not provided.** Full\-time availability is required for a 40\-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule. **Key Responsibilities** **Preferred Qualifications:** * Answer, screen, and route incoming calls to the appropriate team member * Take and relay messages or transfer calls to voicemail when staff are unavailable * Log phone calls and upload documents into the online document management system * Provide clerical support to office staff, including faxing, copying, and file organization * Maintain regular communication with clients and respond to questions * Obtain insurance coverage information in a timely manner * Follow up on medical treatment and confirm continuity of care * Request and obtain medical records and billing statements from providers * Communicate with insurance companies regarding treatment status and update adjuster information in the system * Perform additional administrative and case\-related duties as assigned **Work Environment** * Fully remote role. * High\-production, metric driven recruiting environment. * Collaborative team structure supporting multiple hiring functions. **Qualifications** * Fluent in both English and Spanish (spoken and written) * Strong written and verbal communication skills * Resourceful and proactive in resolving issues * Self\-motivated with the ability to multitask * Able to work independently with minimal supervision **Additional Information** **Equipment Requirements:** Computer: Windows: * Windows 10, Intel i5 (8th Gen\+) or 2GHz and 8 cores * 16 GB RAM * 256 GB SSD Mac: * macOS 11 (Big Sur\+), Apple M1 or Intel i5 * 8 GB RAM * 256 GB SSD Equipment: * USB noise\-cancelling headset * Webcam for daily meetings Internet: * Connection: Wired Ethernet preferred; 5 GHz Wi\-Fi acceptable * Internet Speed: * 30 Mbps download * 15 Mbps up