Administrative Specialist

The Administrative Specialist – LumiLink Nursing Services supports the operational and administrative functions of the LumiLink Nurse Connect program. This non-clinical role assists with dashboard monitoring and follow-up activities, client-facing communication and reporting, and the coordination of operational workflows that support nursing services and program delivery. Responsibilities may include outreach related to missed vital submissions, documenting client interactions, facilitating communication between clients and internal teams, creating and organizing client-facing materials, and coordinating technology support follow-up as needed.  ​In addition, the Administrative Specialist provides administrative support to nursing leadership through meeting coordination, documentation management, report organization, scheduling support, and other operational tasks as assigned. This position requires strong communication, organization, adaptability, and attention to detail in a fast-paced remote healthcare environment.​  Job Skills ​​​Knowledge of administrative and operational workflows within healthcare, telehealth, or human services environments  ​Familiarity with remote monitoring platforms, dashboards, and communication systems (Preferred)  Understanding of HIPAA, confidentiality standards, data entry, and documentation best practices  ​Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment  Ability to communicate professionally and compassionately with clients, caregivers, and internal teams  ​Ability to follow structured workflows, escalation pathways, and action trees consistently and accurately  ​Experience coordinating schedules, meetings, reports, and administrative support tasks for multidisciplinary teams  ​Strong attention to detail with the ability to maintain accurate documentation and follow-up records  Proficiency in Microsoft Office, Teams, CRM/EHR systems, and other internal communication tools  ​Ability to identify and escalate non-clinical concerns appropriately while maintaining clear communication with nursing leadership  Ability to provide basic troubleshooting for LumiLink clients' iPads and RPS device support.​​  Job Description Customer Focus  Conduct timely outreach to clients regarding missed vitals or adherence alerts received through the LumiLink dashboard, ensuring a responsive and supportive client experience  Provide professional, courteous, and supportive communication while assisting clients with adherence-related follow-up activities  Maintain positive and professional relationships with clients, caregivers, and internal teams through responsive communication and follow-through  Communicates Effectively  Serve as a point of contact for adherence-related outreach and non-clinical follow-up activities  Communicate and document client interactions, responses, and follow-up actions clearly and accurately within designated systems and workflows  Communicate relevant updates to nursing leadership and internal teams in a timely, professional, and organized manner  Collaborates Partner with nursing leadership and internal support teams to coordinate adherence follow-up activities and operational tasks  Collaborate with technology support teams by submitting and tracking tickets related to client device or connectivity concerns  Coordinate with internal teams regarding client status updates, including hospitalization notifications, refusals, or temporary absences from the home  Tech Savvy  Utilize remote monitoring dashboards, CRM/EHR systems, and internal communication tools to track and document adherence activities  Navigate multiple systems and platforms to manage outreach activities, documentation, and follow-up tasks efficiently  Utilize Microsoft Teams, Outlook, and other digital tools to coordinate meetings, communications, documentation, and workflow activities  Plans & Aligns  Coordinate adherence follow-up activities to support timely client outreach and operational consistency across the program  Organize reports, documentation, and operational records to support efficient program management and workflow organization  Coordinate operational workflows and administrative priorities across teams to support timely communication, task completion, and program efficiency  Manages Complexity  Manage multiple adherence alerts, outreach activities, and follow-up tasks simultaneously while maintaining accuracy and responsiveness  Navigate structured workflows and escalation pathways to ensure consistent handling of client responses and operational updates  Prioritize competing administrative responsibilities in a fast-paced remote healthcare environment while adapting to changing operational needs  Ensures Accountability  Monitor adherence alerts and complete required outreach and documentation activities within established timelines  Ensure all client interactions, follow-up actions, and operati