Manager Network Operations (Remote, US)

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.The RoleThe Manager, Optical Network Operations Center (NOC). The team tasks included optical networking issue trouble response for break/fix and Operational Readiness, working with clients to ensure maximum availability of services. Position daily activities include performance monitoring, load management, process adherence/improvement, problem management, staffing and performance management. Location and HoursThis position is a remote, work-from-home role based in the United States. The successful candidate must be able to work a schedule that primarily consists of swing and mid shifts, with flexibility to support business and operational needs as required. Availability during evening hours and non-traditional work schedules is essential for success in this role.The Main ResponsibilitiesAdministers team process and procedureDevelops Goals and Objectives for staffExecutes strategies and tactics to achieve increasing operational productivity and efficiencyMonitors and reports process effectiveness and key performance indicatorsDrives consistent, high-quality oversight and trouble resolution for Managed Network DWDM support, customer support, and escalation management.Implement process improvement strategies for departmentDrive client satisfaction through rapid restoration of servicesEnsure Successful execution of change management activitiesManages technical workgroup to ensure operational performance standards are met to support Company and department performance objectivesExecutes direction, goals, and priorities within Network OperationsMaintains collaborative relationships with key departments in the Company to build and maintain product engineering standards Support Senior Manager to attain clean, accurate performance reporting and business planning for the departmentManage and monitor workload and development plans for teamWhat We Look For in a CandidateBachelors degree or equivalent education and experience.Typically with 5-7 years related experience and 1+ year previous supervisory / leadership experience preferred. CompensationThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.Location Based Pay Ranges$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.Learn more about Lumen's:BenefitsBonus StructureRequisition #: 342125Life at LumenLife at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumenBackground ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employm