Technical Support Specialist

**About Assembly Software** Assembly Software is the team behind Neos, the case management platform purpose\-built for personal injury law firms, with embedded intelligence that already knows your cases. We're trusted by 1,100 firms and 15,000 users nationwide, backed by more than 40 years of experience in PI case management. As a growing SaaS company with a passionate team, we're building software that makes cases easier to manage and outcomes better for the firms and clients who rely on it. When you join Assembly Software, you’re joining a team that genuinely cares about you, your career, and your excitement about your job. When you work for a tech company in the legal field, there are endless opportunities ripe for disruption, and you’ll be on the forefront of that innovation. We want you to pursue what drives you and push your boundaries! Assembly Software is where people come to shake up a historically buttoned\-up industry. **Vision Statement** Assembly's vision is to provide the legal community the best practice management software that enables client advocacy from anywhere at anytime. **Mission Statement** Our mission is to provide intuitive and comprehensive legal practice management solutions enhancing efficiency and profitability for our customers. **Core Values*** We are Accountable: We accept responsibility for our choices and actions. We value transparency \+ feedback. * We Never Stop Learning: We pursue growth \+ learning. * We Thrive as a Team: We value others' opinions \+ work respectfully with one another. * We are Collaborative Innovators: We are adventurous, creative \+ open\-minded. * We are Here to Be of Service to our Customer \+ our Colleagues: No matter our role, we are all here to be of service \+ add value. * We have Unyielding Integrity: We do the right thin, even when no one is watching. * We Embrace Diversity \+ Inclusion: We are passionate about creating and cultivating an inclusive culture that promotes and values diversity. **The Opportunity** Being a Technical Support Specialist at Assembly Software is not a script\-reading job. Our AI agent already answers the routine how\-to questions, which means the conversations that reach you are the ones that need a person: a login that fails after a Windows update, an integration returning an error code, a configuration that worked last week and does not today. As a Technical Support Specialist on our Tier 1 team, you own those issues from first contact through resolution, and you decide when to bring in a subject matter expert. You will work across Neos, our cloud practice management platform, and our on\-premise products, Needles and TrialWorks, and you will build real depth in at least one specialty area along the way. **Why Now** We are rebuilding how support works. AI handles the repetitive questions, so the humans on the team spend their time on troubleshooting, judgment calls, and making sure a fix gets written down once and reused by the whole team and by