Sales Account Manager

Sales Account ManagerLocation: Remote (U.S.) Employment Type: Full-Time Department: SalesAbout GAINSGAINS is on a mission to make supply chains smarter, faster, and self-improving, powered by AI. Our Decision Engineering & Orchestration (DEO) platform doesn't just support decisions, it drives them by aligning strategy, planning, and execution across every level of the supply chain. We serve inventory-intensive industries where the stakes are high and the complexity is real, helping customers move from reactive, spreadsheet-driven planning to continuously learning, AI-led operations that deliver measurable results fast. At GAINS, we call it Moving Forward Faster, and it's not a tagline, it's how we're redefining what's possible in supply chain decision-making.About the RoleThe Sales Account Manager is responsible for managing and growing GAINS's relationships with an existing portfolio of customers. Reporting to the Chief Revenue Officer, this role combines executive relationship stewardship with a growth mandate: ensuring customers realize ongoing value from the GAINS platform while identifying and advancing expansion opportunities through consultative, solution-based selling. The ideal candidate brings deep enterprise SaaS and supply chain experience and operates comfortably at the CxO level as both a trusted advisor and a commercial driver.What You'll DoOwn the post-sale customer relationship for a defined portfolio of accounts, serving as the primary point of accountability for net revenue expansion, retention, and executive alignmentBuild and sustain CxO-level relationships across supply chain, operations, finance, and IT, positioning GAINS as a strategic partner rather than a transactional vendorDevelop and execute account plans that map customer business objectives to GAINS platform capabilities, define expansion roadmaps, and document measurable value delivery milestonesLead solution-based conversations with customers to surface new use cases, unmet needs, and strategic priorities that GAINS can address through expanded deployment or additional modulesPartner with Customer Success and Professional Services to ensure customers are progressing toward their KPIs and that value delivered is documented, quantified, and communicated at the executive levelOwn the full commercial cycle for expansion opportunities within existing accounts, including deal structure, contract negotiation, and forecast management in SalesforceConduct regular executive business reviews (QBRs and EBRs) to communicate platform value, share industry benchmarks and supply chain trends, and introduce new capabilities aligned to customer prioritiesManage pipeline health and opportunity progression using MEDDIC, maintaining accurate forecasts and account documentation in SalesforceServe as the internal voice of the customer, providing structured feedback to Product, Customer Success, and Marketing on roadmap gaps, competitive dynamics, and evolving customer needsRepresent GAINS at customer sites, industry events, and GAINS Summit to deepen executive relationships and strengthen account presenceWhat We're Looking ForMust Have7-10 years of experience in enterprise SaaS sales or strategic account management, with a consistent record of quota attainment and net revenue retention across a complex, multi-stakeholder book of businessDirect experience selling into or managing accounts in supply chain planning, inventory optimization, S&OP, ERP, or adjacent enterprise software categoriesProven ability to build and maintain CxO and VP-level relationships across supply chain, operations, and finance functions, serving as a credible peer and trusted advisorDemonstrated track record of identifying and closing expansion revenue within existing accounts through solution-based selling, including upsells, cross-sells, and expanded platform deploymentsFamiliarity with MEDDIC or equivalent sales qualification frameworks, applied to both new opportunity development and renewal and expansion cyclesExperience managing commercial negotiations including renewals, multi-year agreements, and upsell structures in coordination with finance and legalProficiency with Salesforce for pipeline management, forecast hygiene, account documentation, and opportunity progressionExcellent communication and executive presentation skills, with the ability to translate platform capabilities and ROI metrics into strategic business language for non-technical audiencesBachelor's degree in Business, Supply Chain, or a related discipline; equivalent experience consideredNice to HaveDirect experience with GAINS or a comparable supply chain planning platform (demand forecasting, MEIO, replenishment optimization, or supply chain design)Background working within inventory-intensive industries such as manufacturing, distribution, retail, or service parts and MROFamiliarity with the GAINS P3 (Proven Path to Performance) methodology or similar structured onboarding and value realization fra