Bilingual Health Care Customer Service Representative - 2nd Shift

The **GREAT STATE TEAM** is seeking **Remote Bilingual Health Care Customer Service Representatives** to join our fast\-growing teams! As a **Bilingual Health Care Customer Service Representative**, you will be handling inbound and outbound calls in a high\-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment. **\*\*Veterans and Military Spouses Encouraged to Apply\*\******Duties include but are not limited to:*** * Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary * Responds to requests for information by patient/account holders in a professional, thorough, explainable manner * Acts to gain payment or arrangement of payment on behalf of the client as appropriate * Follows client\-specific protocols and policies when carrying out duties * Investigates and responds to client enquiries as needed * Enters and monitors payment arrangements * Adhere to all FDCPA, FCRA, HIPPA and other applicable laws ***Qualifications, Skills, and Experience:*** * 1\+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties * Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred * Ability to work successfully in a fast\-paced, deadline\-oriented environment * Strong organization skills. The ability to work on multiple tasks simultaneously * Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires * Ability to work successfully and cooperatively within a team\-based environment * Bilingual candidates will provide additional support for bilingual calls ***Internet Requirements:*** *The minimum internet speed requirements for remote work are as follows:* * Broadband internet connection (No DSL, or Dial Up) * Hard wired connection required (no Wi\-Fi, Wi\-Fi hotspots) * Minimum Speed Results: 40 mbps download, 5 mbps upload ***Camera Requirements:*** Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. ***Available Shifts \& Differentials:*** *In addition to the base wage and differenatial pay you will have the* opportunity to earn quarterly performance increases up to an additional $2\.00/hr in your first 12 months! **Monday \- Friday 10:00am \- 7:00pm CST along with one Saturday every 4 weeks 11:00am \- 3:00pm CST.** * Bilingual: $18\.00/hr \+ $1\.00/hr shift differential \= $19\.00/hr * Non Bilingual: $16\.00/hr \+ $1\.00/hr shift differential \= $17\.00/hr **Monday \- Thursday from 1:00pm \- 10:00pm C