Experienced Legal Intake Specialist

**Important:** * Must have prior experience doing personal injury intake to be considered * Must reside in **Oregon**. While this job is fully remote, we are registered as an employer in the state of Oregon and want to build our staff locally. **What We Offer:** * Competitive base at $23/hr * Commissions and incentives: Opportunity for $65k\+/yr in base wages and commission. * Company\-provided computer and headset * Paid time off (PTO) * Ability to work from home * Comprehensive training and ongoing support **About Us:** Very Decent Marketer partners with leading personal injury law firms to help individuals who have recently experienced an injury find the legal support they need. As the first point of contact for prospective clients, our role is more than just fielding phone calls \- we’re providing a compassionate and reassuring presence during a difficult time. We’re passionate about delivering excellent service, fostering meaningful connections, and ultimately guiding people toward the legal help they deserve. **Position Overview:** As a Legal Intake Specialist, you will be at the forefront of our client outreach efforts. Your primary responsibility is to engage with individuals who have suffered injuries and are exploring their legal options. Through a combination of active listening, empathy, and clear communication, you’ll help them understand how our partner law firms can assist. While empathy and emotional intelligence are crucial in this role, you will also need the confidence and energy to “sell” our services. Your goal is to create a positive first impression, instill trust, and help prospective clients take the next step toward securing legal representation. **Key Responsibilities:** **Client Outreach \& Communication:** * Speak directly with prospective clients over the phone, listening carefully to their stories and gathering essential information about their case. * Engage with prospective clients through various written communication channels, including live chat, direct messages on social media platforms, and text messages, ensuring empathy, professionalism, and clear guidance at all times. * Convey compassion, understanding, and professionalism at all times. **Emotional Support \& Guidance:** * Recognize that callers may be in pain, experiencing stress, or feeling vulnerable. Respond with warmth, patience, and reassurance. * Offer clear guidance on next steps and help them feel confident in their decision to seek legal representation. **Qualifying Leads \& Intake Management:** * Assess each caller’s case eligibility based on provided criteria. * Ask targeted questions to confirm key details and ensure that their legal needs align with our partner firms’ areas of expertise. **Persuasive Communication:** * While maintaining empathy and integrity, use your communication skills to emphasize the value and benefits of securing legal representation through our network. * Confidently “sell” the advantages of working wi