Lead Trainer

OverviewAs part of the Cotiviti Interoperability University team, this senior-level role specializes in training delivery for Cotiviti proprietary enterprise solutions and technologies for Interoperability solutions. This role is responsible for the development and delivery of Cotiviti’s proprietary technical training programs with a strong focus on customer training delivery, enabling Cotiviti healthcare payer enterprise customers to adopt and maximize the value of our cloud-based and AI/ML powered software solutions through engaging, high-impact learning experiences delivered across virtual and blended formats.ResponsibilitiesCustomer Training Delivery Own and deliver instructor-led and virtual customer training programs on unique Cotiviti Interoperability Smart Trading and Encounter Management products, features, and workflows for enterprise clients to include the following Cotiviti courses: 1. Interoperability Onboarding2. Smart Trading Boot Camp3. Edifecs Smart Trading, Spec Builder4. Edifecs Smart Trading, Map Builder Fundamentals5. Edifecs Smart Trading, Advanced Map Builder6. Edifecs Smart Trading Platform7. Edifecs Smart Trading, X-Engine Fundamentals8. Edifecs Smart Trading, XEngine Server Fundamentals9. Edifecs Smart Trading, Transaction Management10. Edifecs Smart Trading, Trading Partner Management11. Edifecs Application Manager (EAM) Cloud Repository Integration12. Guideline Editor Basics (X12/HIPAA)13. Data Analyzer X12 Transactions14. Linking Transactions in Transaction Management15. Encounter Management 9.x Fundamentals16. Medicare Advantage Organization Knowledge Pack17. California Knowledge Pack18. New York Knowledge Pack19. 277DRA Acknowledgement20. Encounter Management 9.3 Mass Correction Business View21. Encounter Management -Analytics 9.4 Conduct training needs assessments with customer stakeholders to design, develop and deliver customized content format and depth such as role playing, simulations, team exercises, group discussions, videos, or lectures to US Healthcare payer leaders and their IT, support, trainers and business operations teams adopting and upgrading Cotiviti Interoperability solutions. Manage post-training evaluations, collect feedback, generate learning analytics reports, and share insights with customer success teams. Serve as the primary training point-of-contact for assigned customer accounts, directing the training activity integrated with Cotiviti Delivery excellence Framework (DEF) to build and maintain trusted relationships with client leaders, learners, customer trainers and support teams. Cotiviti Staff Training Delivery Own and deliver instructor-led and virtual staff training programs on unique Cotiviti Interoperability Smart Trading and Encounter Management products, features, and workflows for enterprise clients, Onboard new-hire staff and cross-train staff with unique Cotiviti Interoperability Smart Trading, and Encounter Management training programs that prepare learners from across the company to perform their roles including Cotiviti Interoperability quarterly Boot Camp. Conduct training needs assessments with internal stakeholders to design, develop and deliver customized content format and depth such as role playing, simulations, team exercises, group discussions, videos, or lectures to US Healthcare payer leaders and their IT, support, trainers and business operations teams adopting and upgrading Cotiviti Interoperability solutions Manage post-training evaluations, collect feedback, generate learning analytics reports, and share insights with customer success teams. Serve as the primary training point-of-contact for assigned customer accounts, directing the training activity integrated with Cotiviti Delivery excellence Framework (DEF) to build and maintain trusted relationships with client leaders, learners, customer trainers and support teams. Cotiviti Product Certifications Leverage advanced healthcare payer domain, SaaS technology and product knowledge and skill to design and manage Cotiviti Interoperability product expert certification programs ensuring alignment with product, technology and domain to recognize product knowledge, skill and role-specific performance standards. Apply product expertise to assess advanced-level certification examination results and manually adjudicate certification skill assessment capstone exercises against Cotiviti-defined performance standards to establish and maintain industry-standard recognition of customer and Cotiviti product, services competence. Subject Matter Expertise & Collaboration Build and maintain deep Cotiviti Interoperability product and healthcare interoperability payer domain expertise to deliver credible, authoritative training to technical and non-technical audiences. Expertise in Cotiviti’s intellectual property as evidenced in the Cotiviti proprietary software stack, healthcare EDI transacton standards (X12, HIPAA) and state-specific regulatory requirements. Deep familiarity with cu