Senior Director, Strategy & Business Operations

Role SummaryThe Senior Director, Strategy & Business Operations for the US Primary Care Customer Engagement Platform (CEP) is a newly elevated enterprise role created to meet the complexity and strategic demands of the largest and most commercially significant organization in Pfizer's US business. This position integrates and elevates the core responsibilities of two previously separate roles — USPC Head of Operations and USPC Head of Enablement — into a single, senior strategic function with expanded scope and precedent-setting enterprise accountability.Reporting directly to the SVP and US Primary Care CEP Lead, this leader serves as the chief strategic thought partner to USPC customer-facing senior leadership, driving commercial excellence across the full PC United portfolio — spanning Vaccines, Cardiovascular Metabolic, Migraine, and Anti-Viral. The role supports a ~2,100-colleague, $15B+ revenue organization and is accountable for enterprise-level strategy, operating model governance, field force effectiveness, CSO sales leadership engagement, digital and AI-enabled transformation, and performance management across the evolving Primary Care business.This is not a coordination or support role. It is an enterprise strategy and operations leadership position that requires exceptional influence leadership — operating without direct authority across Internal Medicine and Account Management ops and enablement teams, aligning two distinct business units (Vaccines and Internal Medicine) toward a unified strategic vision and execution path for PC United.Success in This Role Will Be Defined ByMeasurable improvements in customer-facing execution across the full USPC commercial engineA disciplined, enterprise-wide CEP operating model and integrated planning cadence that drives aligned decision-makingDecision-ready insights that enable prioritization, trade-off clarity, and timely investment decisions at the SVP level and aboveDemonstrable gains in field force effectiveness across targeting, deployment, reach, and frequencyAccelerated adoption of digital, AI-enabled, and platform-based customer engagement capabilities at scaleCSO partner performance, governance, and strategic alignment meeting or exceeding revenue commitmentsKey Responsibilities1. Enterprise Strategy, Insights & Decision SupportServe as the primary strategic advisor to USPC leadership, synthesizing field intelligence, customer insights, performance data, and financial signals into clear priorities and growth betsDevelop executive-level recommendations that sharpen trade-off decisions and enable timely, confident investment and resourcing choicesFacilitate and lead senior-level strategy sessions, ensuring alignment, accountability, and follow-through on outcomes, actions, and ownersTranslate ambiguous, high-complexity business challenges into structured analytical frameworks and actionable paths forward2. Operating Model, Governance & Integrated PlanningDesign, build, and implement the CEP operating model — including governance structures, decision rights, executive forums, and a disciplined integrated planning cadence across PC UnitedPartner with Finance and functional leaders on resource planning, scenario modeling, prioritization, and financial planning cyclesLead CSO strategy and execution across PC United; serve as primary liaison to Inizio to ensure performance accountability, governance rigor, and strategic priority alignmentDrive execution of business-critical initiatives by identifying and removing barriers, accelerating momentum, and ensuring cross-functional coordination3. Customer Engagement & Field Force EffectivenessSet and continuously refine the field effectiveness strategy for USPC — including targeting, deployment optimization, reach/frequency frameworks, and resource trade-offs across Primary Care businessesDefine and evolve key performance metrics and AI-enabled insights to guide Sales and Marketing decision-making at scaleTranslate engagement activity and platform utilization data into actionable optimization insights that improve commercial outcomesEvolve in-person, digital, and hybrid engagement models to increase customer impact, operational efficiency, and field experience qualityPartner with GCET (Training) to ensure capability building and role readiness are aligned to evolving field strategies across PC United4. Analytics, Performance Management & OptimizationLead enterprise performance management across financial, operational, and execution metrics — surfacing actionable insights that inform leadership decision-makingQuantify opportunities, risks, and trade-offs to guide ROI improvement and investment prioritization decisionsContinuously strengthen CEP analytics infrastructure, reporting capabilities, and decision-support tools5. Innovation, Digital Enablement & Change LeadershipLead enterprise-scale change initiatives across PC United that advance digital, AI-enabled, and platform-based customer engagement capabilitiesPa