IT Service Lead

Helsing is a defence AI company looking for a mission-driven IT Service Lead to own the day-to-day delivery, performance, and experience of IT support across European offices.Requirements5+ years of experience in IT Support2+ years leading or managing a support teamHighly proficient with Jira Service ManagementStrong, demonstrable track record of running support as a data-driven functionHands-on experience deploying AI agents, chatbots, or automationManaged rotas across on-call, triage, and on-site responsibilitiesDesigned and operated clear escalation processesBenefitsCompetitive salaryVSOP optionsRelocation support: up to €2,500 and 4 weeks temporary accommodationLearning: €500/£450 yearly allowanceHealth & wellness: gym membership and mental health support (Nilo.health)Social: regular company events and monthly social allowancesEnhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregiversFamily support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to workOriginally posted on Himalayas