Clinical Counselor - Employee Assistance Program (Tuesday-Saturday 11am-7:30pm EST)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. **Position Summary** Fully remote in the USA. Shift: Tuesday\-Saturday 11:00am\-7:30pm EST Aetna Mental Well\-being is reimagining how mental health is delivered with a unified, tech\-enabled approach for our best\-in\-class Employee Assistance Program (EAP), Resources for Living. The EAP Clinical Counselor plays a vital role in Aetna Mental Wellbeing’s commitment to delivering timely, high\-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry\-leading mental health services to people nationwide **What you will do** * Applies advanced clinical counseling knowledge to determine appropriate intervention and action steps in dealing with member situational concerns. * Handles telephone counseling to address member's mental, emotional, disorders, conditions, addictions, and Worklife concerns. * Counsels members on mental health, substance abuse benefits, community treatment resources, and related mental health programs. * Coaches members on coping skills to address ongoing lifestyle management. * Develops strategy to provide intensive case management and consultation for clinical risk cases and management referrals. * Maintains accurate and complete documentation of required information to meet risk management and regulatory requirements. * Coaches and trains junior colleagues in techniques, processes, and responsibilities. **Required Qualifications** * 1\+year of hands\-on crisis intervention experience involving real\-time de‑escalation and risk assessment. * Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist. Holiday work is expected. * **Preferred Qualifications** * 1\+ years of EAP, Behavioral Health or Social Services experience * 2\+ years of crisis intervention skills * Familiarity with brief therapy models (Single Session Consultation is very helpful) and Motivational Interviewing * Call center work experience * Experience in delivering services via multiple platforms (chat, video, phone) * Strong rapport\-building skills * Experience facilitating positive behavior changes. * Strong computer and literacy skills * 24x7x365 call center coverage needed, holiday coverage may be required * Experience in h