Regional Manager - GEC / HSUSA

JOB SUMMARY:The Regional Manager is responsible for placing participants for the High School in the USA programs. This position requires securing the proper permission documents needed from each school. The Regional Manager recruits and trains Local Coordinators. This position is responsible for overseeing the health, safety and well-being of the participants in their area with the help of the Local Coordinators. The Regional Manager is responsible to ensure that participants are having cultural activities with American citizens while on the program. This position also oversees monthly monitoring of all program participants. The Regional Manager reports to the President of High School in the USA and provides excellent customer service to team members and external customers while demonstrating the company values and supporting the mission.JOB DUTIES AND RESPONSIBILITIES:Secure host family placements for program participantsSecure high school acceptances for program participantsManage a team of Local Coordinators by providing training, feedback, support, and mentorshipTrain Local Coordinators to be in compliance with Department of State regulationsResponsible for the onboarding Local Coordinators and training them in best practices to find host familiesReview school documents for participant placementProvide participant supportOversee monthly monitoring of all participantsAct as the Local Coordinator and meet any requirements for the program as requiredManage Local Coordinators to ensure compliance with Host Family orientations, student orientation, monthly oversight, second home visits, and all other Department of State required oversight for student exchange visitorsManage Cultural ActivitiesPerform other duties as assignedREQUIRED QUALIFICATIONS:Bachelor’s degree preferred3 years of experience in the high school exchange industryExperience using a CRMProficient in Microsoft Office SuiteAbility to work on multiple projects simultaneously while accomplishing daily tasksEffective oral and written communication skills and excellent interpersonal skillsAttention to detail and critical thinker with exceptional problem-solving skillsHigh standards for integrity, honesty, professionalism, and work ethicCommitment to service excellenceAbility to work independently while demonstrating excellent organization and follow throughDemonstrate flexible and efficient time management and ability to prioritize workloadAbility and willingness to move with purpose and a strong sense of urgencySelf-motivated, positive, and enthusiasticSelf-starter with a strong desire to exceed expectations and capable of supporting a teamMaintain confidentiality discretionAbility to effectively work in collaboration with others to achieve business objectives.Willing to grow and be challengedAttend training as requested#Remote #United StatesOriginally posted on Himalayas