Care Coordinator

*This position is National Remote. You'll enjoy the flexibility to telecommute\* from anywhere within the U.S. as you take on some tough challenges.* **Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.** This position is full time, Sunday \- Saturday. Employees are required to have flexibility to work any of our 8\-hour OR 10\-hour shift schedules during our normal hours of 12:00 am \- 12:00 pm (Department works 24 hours a day, 7 days a week). It may be necessary, given the business need, to work occasional overtime and weekends. We offer 3 weeks of paid training. The hours during training will be 8:00 am \- 4:30 pm CST, Monday \- Friday. **Training will be conducted virtually from your home.** ***Watch this video*** *to understand the expectations of being a remote worker with UnitedHealthcare.* **Primary Responsibilities:** The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, "all other duties as assigned" will be expected for each position. * Primary responsibility of providing telephonic customer service; including chat and video modalities * Support the continuum of care for TRICARE Beneficiaries by scheduling a variety of medical services in accordance with Registered Nurse triage dispositions, customer availability, Military Treatment Facility (MTF) capabilities and contract guidelines * Respond to a variety of inquiries and resolve issues with regard to TRICARE eligibility in a timely manner while maintaining sensitivity toward military culture * Conduct customer contacts related to beneficiary support, referral follow\-up, education and TRICARE resource inquiries * Identify potential emergent concerns and follow contract specific protocol to connect beneficiaries to the TRICARE NAL clinical team and/or local emergency services * Access written scheduling instructions and apply decision making to align contract requirements to those instructions * Maintain constant awareness of individual contributor performance metrics and adjust performance to meet the needs of the population that we serve as well as the business * Apply knowledge / skills to a range of complex activities and beneficiary interactions * Demonstrates a great depth of knowledge / skills in own function * Provides a high degree of accuracy in process adherence * Work independently to direct customer interactions to full re