Learning Experience Designer

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.The Learning Experience Designer will provide thought leadership in the application of instructional design strategies and methodologies, particularly in the areas of learning analytics and design, to deliver learner-centered training solutions across all levels in the organization.SPECIFIC RESPONSIBILITIESThe LX Designer will:Provide instructional design services to the following key functions:Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launchesOperations Management, Quality and PST to address performance gaps in productionOrganizational Development (OD) for continuing education and skills enhancementOther Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates)Collaborate with the Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such. Key tasks include, but are not limited to, the following: Analyzing learning needsConduct audience, context ,content, and available performance analysis when determining a design for a particular projectGather data for analyses by working together with project members and other connected departments, as necessary in interpreting dataDetermining required skills and competency levels for learners/ participantsCollaborate with SMEs, stakeholders and other key departments to finalize desired skills and level of expertise of the desired audience of learningIdentifying training objectives and performance targetsDetermine target objectives for identified learning content and target audienceDefining instructional design strategyIdentify best method to deploy learning experience or instructions Scoping/outlining training contentList details of proposed training content , indicating duration and methodBuilding training curriculum/lesson planOutline details needed in a training/ lesson plan ( i.e. duration, method, objectives, and details of learning content neededWriting storyboards/scriptsCollaborate with SMEs in finalizing learning content that is critical for learners/ participants Write storyboards for elearning content for NMD to develop using the most appropriate authoring toolWrite scripts for dialogues/ video narration that will engage and disseminate knowledge and information Designing facilitator and participant guidesWrite and script learning content for facilitators in providing instructions as well as facilitating learning in a brick and mortar or virtual classroomWrite information that will aid learning and engagement for participants for brick and mortar or virtual classroomFacilitating Train-the-Trainer (T3)/Knowledge Transfer (KT) sessionsLead knowledge transference and best practices in facilitation by conducting sessions with trainers/ facilitators utilizing the materials and assets designed and developed for a particular course Provide feedback to identified participants after the sessions, as appropriateCreating knowledge and skills assessmentsDesign and write appropriate means to measure and evaluate learning and knowledge of participants Evaluating learning effectivenessGather relevant data comparison of performance and training effectiveness Collaborate with key departments