Customer Success Product/Project Manager

Serve as the single point of accountability for escalations and strategic initiativesCollaborate closely with account management, product, and engineering teams to remove blockersManage incoming requests and escalations, shielding research and engineering teams from disruptionsIdentify quick-win improvements and prioritize initiatives for rapid deploymentTranslate high-level goals into actionable deliverables with defined owners, timelines, and success metricsDrive initiatives from kickoff to launch, maintaining visibility of progress across stakeholdersOwn and optimize the product request management processInfluence cross-functional teams without direct authority, enforcing commitments and deadlinesDevelop deep product knowledge to anticipate issues and align solutions with customer needs5+ years of experience in project management, product management, or customer success for SaaS enterprise productsProven track record of delivering measurable outcomes in ambiguous, high-pressure environmentsAbility to drive results without direct authority, leveraging influence and collaborationStrong prioritization skills, distinguishing urgent from important tasks effectivelyExperience working closely with product and engineering teamsUnderstanding of organizational dynamics, including formal/informal power structures and competing prioritiesSkilled in negotiating resources and priorities across functionsAdaptive communication style for diverse audiencesFast learner with strong technical aptitude to quickly onboard into complex systemsBackground in customer support or customer success is a strong assetUpper‑Intermediate English or higherWILL BE A PLUSExperience in cybersecurity or related technology domainsFamiliarity with autonomous governance systems and operational protocol enforcementKnowledge of enterprise SaaS architecture and infrastructurePERSONAL PROFILEProactive leader who thrives in ambiguitySkilled in balancing strategic initiatives with quick-win executionAdept at influencing without authorityComfortable navigating high-stakes situationsStrong problem-solving mindsetJoin Sigma Software as a Strong Middle/Senior Manager and take ownership of critical initiatives in the cybersecurity domain. This role is perfect for someone who can transform chaos into actionable strategy and deliver impactful results.CUSTOMEROur customer is a global provider of comprehensive cybersecurity solutions, protecting individuals, organizations, and communities from diverse digital threats. They specialize in identifying vulnerabilities, enforcing real-time operational protocols, and ensuring stability in complex environments.PROJECTThe project delivers autonomous governance and full visibility over dynamic execution patterns. It enforces operational protocols in real time, preventing unauthorized data exfiltration and mitigating systemic risks. This role bridges product, engineering, and customer-facing teams to ensure rapid resolution of escalations and strategic delivery.Originally posted on Himalayas