Chat Support Agent

We're hiring a friendly and responsive Chat Support Agent to assist our patients and clients through our digital chat platform.RequirementsRespond to patient and client inquiries promptly through our chat platformProvide accurate information on services, appointments, billing, and general supportHandle multiple chat conversations simultaneously with professionalismDocument all interactions accurately in our CRM and support systemsEscalate complex or sensitive issues to the appropriate teamDeliver a consistently warm and professional experience in every chatFollow all HIPAA guidelines and patient confidentiality protocolsBenefitsCompetitive payHealth, dental & vision benefitsPaid time off & paid holidaysFlexible shift optionsSupportive team environment and ongoing coachingCareer growth opportunitiesOriginally posted on Himalayas