Senior ServiceNow Engineer (Remote, Full-Time), PK [AS217]

About Smart WorkingAt Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn’t just another remote opportunity - it’s about finding where you truly belong, no matter where you are. From day one, you’re welcomed into a genuine community that values your growth and well-being.Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you’re empowered to grow personally and professionally. Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.About the RoleAs a Senior ServiceNow Engineer, you will be responsible for designing, developing, and owning solutions across the ServiceNow platform, with a strong focus on ITSM, operational resilience (DORA), and audit/compliance-driven workflows.This role combines hands-on ServiceNow development, platform ownership, and stakeholder engagement, ensuring that the platform operates as a reliable and scalable enterprise system. You will work closely with both technical teams and non-technical stakeholders to deliver solutions that support incident management, risk processes, and regulatory compliance. You will play a key role in evolving ServiceNow as a core enterprise platform, ensuring it is aligned with business needs, regulatory expectations, and best practices in service management and resilience.ResponsibilitiesDesign, develop, and maintain solutions on the ServiceNow platform, with a strong focus on ITSM capabilitiesTake ownership of ServiceNow platform functionality, ensuring scalability, stability, and continuous improvementConfigure and develop custom workflows, modules, and applications within ServiceNowImplement and enhance incident management, risk, and operational resilience workflows (DORA)Support and improve SOX and audit compliance processes through ServiceNow solutionsWork closely with stakeholders to translate business requirements into effective ServiceNow solutionsEngage with non-technical users to ensure solutions are practical, usable, and aligned with operational processesDesign and implement integrations using REST/SOAP APIs to connect ServiceNow with internal and external systemsContribute to platform governance, standards, and best practicesEnsure solutions follow secure, compliant, and enterprise-grade development standardsSupport ongoing platform optimisation, upgrades, and enhancementsRequirements6+ years of experience working with the ServiceNow platform5+ years of experience with ServiceNow ITSM5+ years of ServiceNow development experience3+ years of experience with ServiceNow platform ownership (or similar ownership of enterprise platforms, provided strongServiceNow expertise is present)2+ years of experience working with operational resilience frameworks (e.g. DORA), including incident and risk workflows (or strong experience in incident management / operational resilience in regulated environments)2+ years of experience supporting SOX or audit/compliance processesStrong understanding of enterprise service management, incident management, and risk workflows2+ years of experience with integrations using REST/SOAP APIs (or equivalent experience with API/integration development)2+ years of experience working with stakeholders, including non-technical users (or experience in Business Analyst / Product-facing roles translating requirements into solutions)Nice to HaveExperience with ServiceNow ITOM and CMDBExperience with infrastructure, asset, or configuration management systemsExperience working within regulated industries (e.g. insurance, banking, fintech)BenefitsFixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter)No Weekend Work: Real work-life balance, not just wordsDay 1 Benefits: Laptop and full medical insurance providedSupport That Matters:Mentorship, community, and forums where ideas are sharedTrue Belonging: A long-term career where your contributions are valuedAt Smart Working, you’ll never be just another remote hire.Be a Smart Worker - valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.If that sounds like your kind of place, we’d love to hear your story. Originally posted on Himalayas