Senior Engineering Manager V&V Media

Headquarters: Remote - Alberta, Canada (DNU) Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! .See yourself at Twilio Join the team as Twilio’s next Senior Engineering Manager, Voice Media.  About the job We are actively recruiting for this role to fill an existing vacancy. We're looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You'll drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.       Responsibilities In this role, you’ll: Lead a team of senior engineers developing Twilio's next-generation media processing stack                                                                          Drive technical architecture decisions for low-latency, high-throughput media systems                                                                               Collaborate with product, platform teams, and other engineering teams to define technical roadmaps Establish engineering excellence through code quality standards, testing practices, and operational reliability Mentor engineers and provide technical guidance on complex media processing challenges                                                                              Balance technical debt reduction with feature development while maintaining service reliability                                                                     Build and evolve systems handling real-time media processing at scale          Own service performance metrics, reliability targets, and continuous improvement initiatives                                                                        Partner with engineering leaders to align media platform capabilities with broader Voice strategy                                                                   Make key technology stack decisions that impact Twilio's media processing capabilities      Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years of engineering management experience leading teams building distributed systems    Understanding of Voice/VoIP infrastructure and media handling challenges     Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs  Deep understanding of systems design, microservice architecture, and cloud infrastructure     Experience managing complex technical tradeoffs between reliability, scalability, and feature development  Track record of successfully delivering critical infrastructure projects with significant technical complexity Experience in improving developer velocity using AI tools Strong knowledge of performance optimization, reliability engineering, and operational excellence Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields    Desired: Experience with SIP, RTP/RTCP or other communications protocols                                                                                             Familiarity with media codecs, transcoding, packet loss concealment, and audio processing                                                                           Background in building low-latency, globally distributed systems                                                                                                    Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer Experience in building Voice AI products