Customer Success Manager

At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence. Together, we’re making workplaces safer every day. Join Veriforce's Customer Success team as a Customer Success Manager. In this role, you'll be the voice of our customers and a key face of our company. Your success will be measured by your ability to keep customers satisfied, expand their experience, and guide them through their journey with Veriforce. As the primary contact for our clients, you'll collaborate closely with all Veriforce teams, providing your expertise and innovative ideas to make informed decisions. At the same time, clients will look to you for advice on what's next, maximizing the value they get from our platform and services. As a Customer Success Manager, you'll play a vital role in building and nurturing customer relationships, ensuring their satisfaction and growth. You'll need to be a hands-on contributor, ready to tackle challenges with determination and creativity. Join us and be the bridge between our clients and Veriforce's success.What that means day-to-day: Take ownership of client relationships by thoroughly understanding their unique needs, objectives, and how they measure value and successActively manage client health by continuously monitoring and assessing account satisfaction, addressing any concerns, and implementing strategies to enhance the overall experience with VeriforceIdentify expansion opportunities and take ownership of the client renewal process to grow client relationships and ensure continued successApply strong process and project management skills to effectively navigate clients and internal teams through complex initiatives, ensuring successful outcomes Conduct thorough business reviews and make on-site client visits to ensure that our clients’ evolving needs are met and to identify growth possibilitiesCollaborate closely with Sales, Professional Services, Support, Finance, and Product to facilitate seamless handoffs and provide comprehensive guidance to clients throughout their journeyDevelop deep and comprehensive industry and product knowledgeServe as the voice of our customers, providing valuable insights to inform our sales processes and shape the product roadmapLeverage data-driven insights to create strategic account plans and proactively deliver valuable information to customers, reinforcing the partnership's value, fostering trust, and nurturing customer advocacyWhat you’ll need to be successful: Exceptional communication skills to foster trust among your client base and colleaguesResilient and gritty attitude, ready to tackle unique challenges and secure long- term client satisfaction Ability to proactively identify and address issues, preventing and resolving client concernsPositive attitude and a track record of driving positive results through cross- functional collaborationProficiency in data-driven decision-making to drive long-term account successStrategic planning skills alongside a proven ability to manage complex accounts collaboratively, efficiently, and effectivelyExperience in managing enterprise clients and overseeing renewals preferably related to solutions in Health & Safety, Procurement, or Supply ChainWhat you’ll get in return: Here are just a few of the great reasons you should join our team!Work with a global team! We have colleagues and customers across North America and overseas.Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place toVeriforce provides 100% paid employee medical and dental insuranceMonthly contributions to Health Savings AccountsA 401(k) match that is immediately fully vestedOutstanding time off benefitsPaid time off for volunteer activitiesRemote workAll job offers will be contingent on successful completion of a drug screen and background check.Originally posted on Himalayas