Desktop Support Tech

Title: Desktop Support Tech Location: Houston, Texas Type: Contract to Hire (6 Months) Hourly Rate: $26\.00 \- $30\.00 Per hour Summary: The Desktop Support will provide user support and customer service on company\-supported computer applications and platforms. Troubleshoot problems and advise on appropriate action. Duties: * Provide remote and on\-site technical support and walk users through step\-by\-step solutions. * Provide training and guidance to staff on the effective use of software and IT resources. * Perform system updates and software patches to ensure optimal performance and security. * Provide excellent customer service and ensure a positive user experience. * Contribute to continuous improvement by identifying trends in recurring issues and recommending solutions * Provide technical support to end users for desktop hardware, software, and peripherals. * Diagnose and resolve technical issues related to desktop systems, applications, and network connectivity in a Windows 10/11 environment. * Install, configure, and maintain desktop hardware and software systems. * Troubleshoot and resolve issues with printers, scanners, and other office equipment. * Respond to support tickets and resolve issues in a timely and professional manner. * Maintain accurate records of support requests and resolutions in a ticketing system. * Collaborate with other IT team members to resolve complex technical issues. * Escalate unresolved issues to higher\-level support or IT teams. * Assist with onboarding new employees, including setting up desktops, user accounts, and necessary software. * Ability to work independently and as part of a team. * Experience with remote desktop support tools. * Knowledge of security best practice for desktop systems. * Experience with computer hardware setup, configuration, and troubleshooting. * Familiarity with network configurations and troubleshooting. * Excellent problem\-solving and troubleshooting skills. * Strong communication skills and the ability to interact with users at all levels. * Ability to prioritize tasks and manage time effectively. * Strong oral and written communication skills * Strong learning skills * Customer service oriented * Problem analysis * Problem\-solving * Adaptability * Ability to work and collaborate within a team * Planning and organizing * Attention to detail * Ability to multitask and work in a high\-paced manufacturing environment. Requirements: * 3\+ Years of Desktop Support experience * Experience with Active Directory, Group Policy, and VPN solutions. * Knowledge of cloud platforms (e.g., Office 365, Oracle Cloud). * Understanding basic IT networking concepts (TCP/IP, DNS, DHCP, VPN). * Relevant certifications (CompTIA A\+, Network \+, Microsoft Certified Desktop Support Technician). * Proven experience as a Desktop Support Technician or in a similar IT support role. * Strong knowledge of desktop operating systems (Windows, macOS, Linux, etc.) and common software ap