Customer Relations Representative

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. **Position Summary** **Location:** Remote (Webcam Required) **Schedule:** Hours will fall between Monday–Sunday, 8:30 a.m. – 7:00 p.m. including weekend coverage The **Customer Relations Representative** supports CVS retail pharmacy stores by responding to customer inquiries through the **1\-800\-SHOPCVS** line. This role operates in an inbound customer contact center environment and is responsible for delivering exceptional customer experience aligned with **CVS Health’s purpose and Values**. In this role, the Customer Relations Representative serves as a customer advocate by researching, interpreting, and applying company procedures and policies to resolve concerns efficiently and professionally. The position requires strong verbal and written communication skills, cross\-functional collaboration, and a consistent commitment to customer satisfaction. **Key Responsibilities** * Respond to customer calls received through the **1\-800\-SHOPCVS** line * Support CVS retail pharmacy stores by resolving customer concerns with responsiveness, reliability, and professionalism * Serve as a customer advocate when researching and interpreting company procedures and policies * Review and process incoming customer communications, including phone calls, emails, and letters * Communicate clearly and professionally with customers through verbal and written correspondence * Partner with field leadership, category managers, and cross\-functional teams to resolve issues in a timely and effective manner * Maintain professionalism and service quality in an inbound customer contact center environment * Provide coverage based on business needs, including weekend coverage **Required Qualifications** * Minimum of **1 consecutive year of customer service experience** * Excellent communication, organization, and follow\-up skills * Ability to clearly explain program and policy details verbally and in writing * Strong PC skills, including the ability to navigate multiple applications simultaneously * Proficiency with **Microsoft Windows\-based applications** and **Microsoft Office** * Flexibility in work schedule and ability to successfully complete a paid company training program * Ability to work independently in a **home\-based environment** * Strong time management skills and self\-motivation * Ability to adapt to changing business needs * Willingness to be trained in additional skills to support business requirements * Ability to use a **CVS Health–provided webcam** during work hours * Availability to work during hours