Native Japanese Speaker - Customer Service Representative – Travel

Customer Service Representative – Travel (Remote) | Native Japanese SpeakerOur Client is a world-leading Travel Provider for the Airline Industry. As a CSR, you will work directly with airlines to book hotel and ground transportation services for pilots and flight crew as they arrive at different airports worldwide. This includes responding to last-minute changes and flight plans. It is exciting, challenging, and rewarding work requiring quick thinking and diligence. We have immediate openings in a work-from-home position with competitive compensation.Role SummaryYou will act as an expert and liaison, providing product/services information and resolve any emerging problems that the companys customer accounts and clients might face with accuracy and efficiency. You will become and act as the expert in the application features and functions of the booking platform. The target is to ensure excellent service standards, respond efficiently and fast to customer inquiries and issues while maintaining high customer satisfaction.Key ResponsibilitiesDevelop strong customer relationships and will be responsible for resolving customer queries through phone (outbound and inbound calls), e-mail and chat in a fast and professional mannerCreate a positive company experience for the customer, vendors, and suppliersProvide accurate information about the companys products or services including their platform and answering questionsEscalation of technical support issues when encounteredManage and take ownership of the resolution process for all customer related issues to final resolutionKeep confidential records and financial information private and secureRecord details of customer contacts and action taken – document in systems and use ticketsOther duties may be requested for support including administrative and testing of platform and systemCommunicating with the airlines, vendors, and cross-department when neededKeep high satisfaction standards and exceed crew members' expectations when managing bookings and requestsResolve queries by applying established company standard procedures and tacticsQualifications Native Japanese (born and raised) required Fluent in Japanese language (verbal and written) – professional level Fluent in English language (verbal and written) – intermediate to professional level Knowledgeable in handling multiple queries and ticketing systems Preferably with two (2) years of experience in the Travel industry (no GDS required) Minimum high school diploma. Previous customer service experience Adaptable, fast learner with the ability to creatively find customer solutions Flexibility in shift schedules and work hours Computer, high speed internet connection, head-set and quiet workspace Required SkillsAbility to quickly articulate technical and service values to solve issuesAbility to learn quickly and maintain a current, comprehensive knowledge of clients products and services including their platforms and systemsAbility to effectively navigate through multiple web applications and multiple chat sessions simultaneously in a prompt, friendly and professional mannerStrong phone handling skills and active listeningAbility to multitask, prioritize, and manage time effectivelyAbility to work under pressure and deadlines in a fast-paced environmentStrong analytical and organizational skillsStrong problem-solving skillsTeam-player and adaptableEnergetic and positive, with the ability to work independently a within the teamHigh attention to detailsOriginally posted on Himalayas