Customer Success Specialist

**Customer Success \& Support Specialist (Part\-Time)** **NextKick \| Remote (U.S.) or Hybrid (NYC Area)** **About NextKick** NextKick is a modern all\-in\-one martial arts school management platform trusted by schools across North America. Our software helps school owners streamline operations, manage memberships, process payments, communicate with students, and grow their businesses. We’re looking for a friendly, organized, and tech\-savvy Customer Success \& Support Specialist who enjoys helping customers succeed and wants to grow with a fast\-growing SaaS company. **What You’ll Do** As a Customer Success \& Support Specialist, you’ll be the primary point of contact for our customers, helping martial arts school owners get the most out of NextKick. **Responsibilities** * Provide excellent customer support via chat, email, phone, and Zoom * Guide new customers through onboarding and account setup * Answer product questions and troubleshoot software issues * Assist customers with data migration and system configuration * Conduct online training sessions for new and existing customers * Document customer interactions and maintain accurate records * Escalate technical issues to the development team when necessary * Follow up with customers to ensure successful implementation * Gather customer feedback and communicate feature requests to the product team * Help improve our knowledge base and support documentation **QualificationsRequired** * Excellent English communication skills (written and verbal) * Professional Korean language proficiency * Strong customer service mindset * Comfortable learning new software and technology * Strong organization and time management skills * Ability to multitask in a fast\-paced environment * Reliable internet connection and home office setup **Preferred** * Experience in SaaS or software customer support * CRM or help desk experience * Experience using Zoom, Google Workspace, Slack, or similar tools * Martial arts industry experience is a plus * Spanish language skills are a plus **Schedule** * Part\-Time * Monday–Friday * Approximately **25 hours per week** * 4 pm \- 9 pm (Eastern Time) * Flexible schedule within business hours Pay: $15\.00 \- $22\.00 per hour Benefits: * Work from home Experience: * IT: 1 year (Preferred) * Customer support: 1 year (Preferred) * Martial arts: 1 year (Preferred) Language: * Korean (Required) * Spanish (Preferred) Work Location: Remote