Account Manager (Costa Rica)

About Your Role: Sendoso is looking for an Account Manager to expand and retain our customers. The ideal candidate is a self-starter with a hunter mentality who can take the initiative to prospect into their accounts and drive revenue growth. As part of the Customer Experience organization, you will focus on maintaining strong customer relationships, identifying upsell opportunities, and ensuring customer satisfaction to drive long-term success and customer retention. This role is ideal for someone who has a strong background in account management or sales, with a proven track record of retaining and expanding customer accounts. You will be responsible for executing strategic account plans, collaborating cross-functionally with internal teams, and ensuring that our customers continue to see value in our platform. Who You Are:You are a motivated seller with a proven ability to create lasting customer relationships that deliver on desired outcomesAn effective internal and external communicator, with an ability to manage available resources to ensure the best possible outcome for both Sendoso and our customersSkilled at handling high volume of both renewals and expansion opportunitiesWhat You’ll Do: Develop and maintain strong relationships with existing customers to drive retention and expansion opportunitiesTake initiative to prospect into assigned accounts and develop your own strategy for your book of businessAct as a trusted advisor, understanding customer business needs and aligning them with Sendoso’s solutionsWork cross-functionally with Sales, Customer Success, and Marketing teams to ensure customer successManage and execute strategic account plans to achieve revenue targetsProactively analyze customer usage data and identify trends to optimize engagementNegotiate and close contract renewals and upsell opportunitiesStay informed about industry trends, competitors, and market developmentsYour Experience: Minimum of 5 years in a closing role as an Account Manager, Account Executive, or similar sales position, ideally in SaaSExperience in net new sales roll (AE) is a plusExperience with mid-market to enterprise customers where you’ve demonstrated opportunity creation as well managing and negotiating contractsStrong sales acumen with the ability to identify opportunities and drive revenue growthAccurately forecast and manage pipelines on a monthly and quarterly basisHighly self-motivated with a proactive and strategic mindsetExperience with CRM tools such as Salesforce, HubSpot, or similar platformsDoes their best work in a rapidly evolving environmentBonus Points: You have in-depth knowledge of Account-Based Marketing and the MarTech spaceFamiliar with Catalyst and other Customer Success PlatformsExperience leveraging a sales methodology (eg: SPICED, MEDDIC, BANT, etc)You have used a gifting software like Sendoso in the pastWhat We Believe: One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding resultsFuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professionalReal Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customersUnboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experienceCustomer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of successWhat You'll Love: Comprehensive Medical Plans plans - we’ve got you covered!Take-What-You-Need Time OffRemote - Work from homeLife Style Spending AccountFSA PlanFree General Medical & Mental Health care via HealthjoyVolunteer Time OffBirthday Time OffGenerous parental leave benefits for both birthing and non-birthing parentsAccess to Employee Assistance Programs (EAPs)Discounted pet insurance through Pin PawsFree and discounted legal benefits through Rocket LawyerFinancial wellness benefits through Morgan StanleyHow we work: We work sane, sustainable and flexible working hours in a remote enviornment.We offer PTO, and have a genuine, supportive culture around work life balance and boundariesWe are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks,