Pension Outsourcing - Customer Service Representative

WTW benefit consultants have deep experience working with organizations of all types and sizes. We’ve worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering and communicating all types of retirement plans.Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.The RoleRespond professionally to customer inquiries/complaints received via phone or e-mail and ensure that appropriate action is taken, including follow upResearch participant questions and plan issuesMaintain complete and accurate case notesWork closely with other customer service representatives and client representativesComplete special projects as neededCommunicate on a proactive basisParticipate in team meetings and trainingRead and understand the client's plan documents, amendments, etc.Follow procedures and guidelinesAble to comfortably question the customer in an encouraging manner so as to affect a positive relationship and establish a comfort level to gain the customer's confidencePossess the ability to analyze and solve problems in a changeable work environmentPossess a cooperative and positive attitude towards customers and team membersDrive first call resolution while recognizing barriers to excellent service and work towards eliminating themAbility to multitask, prioritize and manage time effectivelyAdhere to assigned schedule during breaks, inbound and outbound callsDemonstrate strong listening, questioning and call control techniqueOriginally posted on Himalayas