Remote Email Support Specialist

**Remote Email Support Specialist** **Job Overview** Reliable Forklift Sales is a leading distributor of machinery and equipment, specialising in the sales, rentals, and service of forklifts and material handling products. Serving a diverse range of industries across North America, we are known for our exceptional customer support and comprehensive equipment offerings. We are currently seeking a diligent and customer\-focused **Remote Email Support Specialist** to join our growing team. This is a **full\-time**, remote position where you will be the primary point of contact for our customers, delivering outstanding support and solutions through email communication. The ideal candidate is an excellent writer with a passion for problem\-solving and ensuring a positive customer experience. **Key Responsibilities** Respond to customer enquiries via email in a professional, clear, and timely manner. Provide accurate information regarding products, services, sales, and rentals. Effectively troubleshoot and resolve customer issues, aiming for a high rate of first\-contact resolution. Maintain detailed and accurate records of all customer interactions within our CRM system. Escalate complex issues to senior team members or other departments as required, ensuring a seamless handover. Collaborate with the sales and service teams to provide comprehensive solutions for our customers. Contribute to the continuous improvement of our support processes and documentation. **Qualifications** Proven experience in a customer support role, with a strong emphasis on email\-based communication. Exceptional written communication and interpersonal skills, with a keen eye for detail. Strong problem\-solving abilities and a logical, methodical approach to troubleshooting. The ability to work independently and manage your time effectively in a remote setting. Proficiency with helpdesk software and CRM systems is highly desirable. A patient, empathetic, and professional attitude towards all customer interactions. An interest in or prior experience with industrial machinery or material handling equipment would be an advantage. **What We Offer** **Employment Type:** Full\-Time **Location:** Remote (Based in Los Angeles, California, United States) **Salary:** A competitive hourly rate of **$18 \- $27 USD**, dependent on experience.