Solutions System Specialist

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewAt Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security. The Command Center Software (CCSW) organization specializes in performing software and hardware delivery. The Command Center Software (CCSW) Platform Migration organization focus is on minimizing the customer's downtime during software upgrades in order to optimize their maintenance experience during the moments that matter. Job DescriptionThe Solutions System Specialist reports to the System Specialist Senior Manager and is responsible for all Solutions delivery activities. The System Specialist should have a strong technical background and experience leading technology delivery. The System Specialist should be a stellar communicator who is able to speak with ease to both technical resources and customers using appropriate, understandable terms. The System Specialist is responsible for implementing strategic initiatives and should have a passion for continuous improvement and operational efficiency.Technical Authority providing overall technical leadership for the project implementation. Works with customer to understand overall solutions needs and functionality of MSI and third party applications. Takes ownership of the technical solution from pre and post-sale. Works with the project manager to develop the project deployment schedule. Identify technical risks of the projects and works with PM on mitigation plans. Identify customer expectation mismatch to how products work and works with PM on mitigation plans. Technical counterpart with the PM in third party vendor, customer, and internal facing meetings. Owns project change control as it pertains to the overall technical solution.This is a remote position with approximately 50% travel. Qualified candidates can reside anywhere in the US. Candidates must reside in close proximity to a major airport due to travel expectations.Key Responsibilities:Understanding the technical requirements, concepts of operation, and architecture of the overall solution. Leading the project's technical and program discussions. Builds and maintains positive, effective, and mutually beneficial-working alliances with customersTailoring and applying change management and systems engineering processes. Requires working with the customer and engineering teams when implementing solutions including third-party applications.Collaborate with other resource managers on the team to plan project deliverablesAct as the design authority for the Solutions the Platform team is supporting. Participate in the development of process and procedures Assists Project Management in developing and managing costs and schedules by identifying technical risks to the deployment plan and suggesting mitigation options for those risks.Drive process improvement and best practices Participating as the technical counterpart to the Project Manager for third-party, customer, and internal meetings. Initiates problem solving action and follows through to resolutionPerforms root-case analysis for problems to formulate and recommend improved alternative operationsIdentifies and suggests possible system and/or process improvements when applicableRun diagnostics using approved MSI toolsProvide system performance reporting using approved MSI tools when requestedUnderstand system dependencies and related connectionsMaintain subject matter expert skillsQualifications:Bachelor’s degree in Information Technology, Engineering or related field preferredAt least 5+ years experience in Public Safety Application deployment and integration and/or operations and administrationExperience in one of the following: Public Safety, Business Analysis, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and Jail ApplicationsMust be a self-motivated team player able to work effectively with general guidance toward objectivesExperience in the design and implementation of complex systems, including integration with