Service Engineer - Electronic Security

OverviewThe Security Service Engineer is responsible for supporting the operational stability, performance, maintenance, and troubleshooting of enterprise physical security systems centered around the Genetec Security Center platform.This role is operational and engineering-focused, supporting both proactive maintenance activities and reactive service delivery across video management, access control, server, storage, and integrated security environments. The position is responsible for ensuring systems remain healthy, operational, optimized, and properly documented while supporting customer service requests and operational incidents.The ideal candidate will possess strong troubleshooting capabilities, operational discipline, and hands-on experience supporting enterprise physical security in higher education, healthcare, commercial, or large campus settings.ResponsibilitiesSystem Operations & Proactive MaintenancePerform daily operational monitoring of Genetec Security Center environments.Monitor and review:System alertsArchiver healthRecording statusStorage utilizationRAID healthBandwidth utilizationCamera operational statusConduct preventative maintenance activities across security infrastructure and associated hardware.Validate camera functionality, alignment, video quality, and analytics operation.Support ongoing firmware, patching, and software update activities in accordance with approved maintenance processes.Assist with server and storage operational maintenance.Review backup status and recovery validation processes to support operational continuity.Maintain operational awareness of system capacity and infrastructure health.Reactive Service & TroubleshootingRespond to reactive service requests, incidents, and operational issues related to the Genetec environment.Troubleshoot and resolve issues involving:Genetec Security CenterVideo management systemsAccess control integrationsCamera failuresRecording issuesStorage-related alertsServer and workstation performanceSupport service desk escalations and engineering-level troubleshooting activities.Coordinate with manufacturers and third-party vendors for advanced issue resolution and hardware support.Assist authorized personnel with video retrieval and evidence export requests.Participate in after-hours or on-call support rotations as required.Engineering Support & System OptimizationSupport operational optimization activities within the Genetec platform.Perform camera tuning and optimization, including:Bitrate adjustmentsResolution optimizationCodec validationAnalytics tuningSupport multicast validation and bandwidth utilization analysis related to security operations.Assist with upgrade validation, testing, and controlled deployment activities.Support operational integration troubleshooting between Genetec and associated systems.Provide operational recommendations focused on system reliability, performance, and maintainability.Support technical coordination activities with internal teams and customer stakeholders.Documentation & ReportingMaintain accurate operational documentation, including:System inventoriesMaintenance recordsSupport documentationConfiguration recordsSOP updatesDocument troubleshooting activities, incident resolution, and operational findings within the ITSM platform.Assist with operational reporting related to:System healthDevice statusSupport trendsMaintenance activitiesSupport the maintenance of architecture diagrams and operational support documentation using tools such as Microsoft Visio and Microsoft Office.QualificationsEducation & ExperienceAssociate’s or Bachelor’s degree in Information Technology, Security Technologies, Engineering, or related field preferred.Minimum 3 to 5 years of experience supporting enterprise physical security systems.Experience supporting Genetec Security Center environments in an operational or service delivery capacity preferred.Technical SkillsStrong working knowledge of:Genetec Security CenterVideo management systems (VMS)Access control systemsWindows Server environmentsRAID storage systemsSecurity camera technologiesFirmware and patch managementITSM / ticketing platformsOperational troubleshooting methodologiesRequired Certifications (At least one of the following)Genetec Certified Technician (GCT)Genetec Certified Professional (GCP)All offers are contingent on the successful completion of a background and drug screen. Company OverviewVision Technologies, a national and global systems integrator, provides IT services and solutions for commercial and federal clients. Our seasoned staff has keen insight into trends and emerging technologies that are changing the way we work, communicate, and protect our society. We offer design, installation, support and project management for Distributed Antenna Systems, Passive Optical Networking, voice/data, wireless systems, security, audiovisual, and video teleconferencing delivering powerful IP-centric, integrated solutions that get results. Vision Technologie