Care Management Assistant

**Become a part of our caring community** ========================================= The Care Management Assistant coordinates administrative, operational, and customer support activities that support care management programs and healthcare services. You will perform advanced administrative/operational/customer support responsibilities that require independent initiative and judgment. You will report to the Associate Director, Consumer Experience.* You will support the assessment, coordination, and facilitation of members' care needs to help achieve and maintain health and wellness outcomes. * You will collaborate with members, providers, caregivers, and care teams to support member wellbeing through care coordination, patient record review and maintenance, and the preparation of care summaries that inform care teams, guide next steps, and improve patient outcomes. * You will use discretion and judgment in prioritizing requests, interpreting and adapting procedures, and applying established techniques. * You will use prior experience of care management processes, healthcare operations, and organizational practices to perform the role. **Use your skills to make an impact** ===================================== ### **Required Qualifications:** * High School Diploma or GED. * Experience providing in\-center or virtual support or interaction with patients. * Experience in patient support, care coordination, or a related healthcare setting. * Experience with data entry and maintaining information within an electronic medical record (EMR) system. * Can work EST or CST. ### **Preferred Qualifications:** * Spanish fluency \#LI\-CM1 Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self\-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40**Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $43,000 \- $56,200 per year **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefi