VP, Coupa Pay Success - 11471

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.Why join Coupa?🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. As the VP of Customer Success for Coupa’s Invoice to Pay solutions, you will lead the strategic vision for customer adoption, transactional volume growth, and long-term partnership health for a key growth engine of the Coupa platform. You are the executive architect responsible for ensuring that our global customers move beyond implementation to achieve full-scale automation across our payments, banking, invoicing, and treasury solutions, unlocking economic value for both customers and Coupa.What You'll Do: Lead the Customer Success teams focused on adoption of Invoice to Pay solutions, ensuring customers meet their success metrics across our payments, banking, invoicing, and treasury solutions. Own the Customer Success strategies that accelerate product adoption. Accountable for ensuring customers maximize their usage and transactional volume on the platform and Coupa maximizes transaction revenue and grows license revenue from our Invoice to Pay solutions. Act as an executive liaison to ensure our operational processes for our partner ecosystem are delivering for our customers, ensuring rapid onboarding and delivering for growth. Directly impact Coupa’s bottom line by meeting and exceeding transaction revenue targets and gross renewal rates for Invoice to Pay solutions. Maintain a comprehensive view of the transaction revenue opportunity across the customer portfolio, using data-driven analysis to prioritize team focus and identify the highest-impact paths to growth. Act as a strategic advisor to CFOs, Treasurers, and CPOs at Fortune 500 companies, guiding them through the complexities of digital payment transformation, invoicing, and treasury management. Leverage AI and customer data insights to proactively identify revenue growth opportunities. Utilize AI-powered analytics to anticipate customer churn and prescribe proactive interventions to ensure continuous ROI and retention. Drive global customer adoption of Coupa’s AI-led innovations across our Invoice to Pay suite to demonstrate market leadership and “best-in-class” digital transformation. Serve as a market-credible executive sponsor for sales opportunities, key customer engagements, and escalations using deep domain expertise to validate our solutions’ value proposition. Forge a seamless link between Sales, Product, Partner, Delivery, and Support teams. You will ensure that customer feedback directly informs product roadmaps, keeping our innovation aligned with market demand. Mentor and scale a high-performing Customer Success organization. You will define the KPIs and operational rigor required to manage a global team. Support strategic relationships across the Invoice to Pay partner ecosystem, including banking partners, payment networks, and key payment/invoicing service partners, to accelerate customer onboarding, adoption, and transaction revenue. What You Will Bring to Coupa: 10+ years of Customer Success, Sales or Professional Services leadership in Fintech, Global Payments, Invoicing, or Treasury in an Enterprise SaaS context. Proven track record of leading post-sales customer facing organizations. Deep, specialized knowledge of the global payments and invoicing landscape, including ACH, Virtual Cards, Cross-Border FX Payments, Supplier Networks, e-Invoicing, and Working Capital solutions (Early Pay Discount programs and Supply Chain Financing programs). Experience navigating the organizational hurdles of moving from legacy ERP-initiated payments and invoicing to modern cloud-based systems. Demonstrated competency in utilizing AI to streamline executive reporting, automate complex cross-functional workflows, and accelerate the creation of strategic deliverables. Thorough understanding of the SaaS business model, with a focus on driving net retention, ARR, and transactional expansion. Familiarity with the Coupa ecosystem or competitive enterprise platforms (e.g., SAP, Oracle, Workday, NetSuite, Ariba, and others). Exceptional ability to translate technic