Call Quality Analyst

This is a remote position.Job DescriptionQuality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our sales & customer success associates who deal with our existing and potential customers. The QA will monitor inbound and outbound calls, chats, and support ticket responses to assess an associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for enhancements to the client success or sales process & training materials as needed to enhance the overall MyOperator customer’s experience.Key Responsibility AreaDevelop or understand evaluation programs or ScorecardCall Monitoring or EvaluationReportingTraining and Coaching/FeedbackDrive process improvements RequirementsRequirementsGraduate and over with excellent oral and written communication skills.Exceptional listening and analytical skillsMust adapt well to change and successfully set and adjust priorities as neededMust be proficient with GSuites (intermediate Docs, advanced Sheets)Strong data analytical capabilities to check trends, historic data, and predictive analysisStrong analytical skills and hands-on with spreadsheets, presentation & document writing. Benefits100% Remote WorkingFlexible Working Hours Originally posted on Himalayas