Healthcare/Patient Outreach Certified Medical Assistant

Position Summary: ***Florida Medical Clinic Orlando Health*** ***Job Title:*** Healthcare/Patient Outreach Certified Medical Assistant ***Schedule Hours:*** Monday – Friday 8:00am \- 5:00pm ***Department:*** HealthSync ***Location:*** ***17401 Commerce Park Blvd Tampa FL*** \*\*After 90 days, position will become eligible to work remote\*\* **\*\*MUST HAVE 2\-3 YEARS EXPERIENCE AS A CERTIFIED MEDICAL ASSISTANT\*\*** **\*\*\*Remote position is stationary \- NOT able to travel with remote equiptment\*\*\*** ***Position Summary*** We are seeking an experienced and patient\-centered **Patient Outreach Medical Assistant** to support our Primary Care teams by connecting with FMCOH patients recently discharged from the hospital. This role plays a critical part in ensuring safe transitions of care, preventing readmissions, and strengthening continuity with our Primary Care physicians. You will review discharge information, reconcile medications, and schedule timely follow\-up appointments across **16 Primary Care offices**. This position is ideal for an MA who enjoys patient interaction, is confident reviewing medications, and thrives in a structured outreach/call‑center–style workflow. **Why is Florida Medical Clinic Orlando Health your best place to work?** ✅ Education \& Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs. ✅ Health \& Wellness – Comprehensive medical, dental, vision, free virtual visits, and well\-being programs. ✅ Financial \& Retirement – Up to 5% employer match on retirement contributions. ✅ Work\-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options. ✅ Family \& Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance. Responsibilities: ***Essential Functions**** Conduct outbound calls to FMCOH patients recently discharged from the hospital. * Review discharge instructions and perform medication review/reconciliation with the patient. * Educate patients on the importance of timely follow\-up with their Primary Care provider. * Schedule follow\-up appointments across multiple FMCOH Primary Care offices. * Track call volume, outreach attempts, and patient outcomes in the EMR. * Communicate with Primary Care offices regarding patient needs, scheduling barriers, or clinical concerns. * Maintain a warm, supportive, and professional phone presence throughout all interactions. * Follow established workflows to ensure consistent, high\-quality transitional care * Comfortable with high\-volume outbound calling and patient engagement. * Confident reviewing medications and discussing discharge instructions with patients. * Strong communication skills — clear, friendly, and patient\-focused. * Organized and able to manage outreach lists across multiple offices. * Enjoys working independently while staying connected to a larger care team. * Professional, compassionate, and committed to improving