Sales & Merchandising Operations Manager

**Sales \& Merchandising Operations Manager for Dorell Fabrics** **Location:** Hybrid Remote in Chicago North Shore / Northbrook, IL **About Dorell Fabrics** Dorell Fabrics is a leading supplier of upholstery fabrics serving the residential furniture, hospitality, and interior design industries. We partner with many of the industry’s top manufacturers, retailers, and designers by delivering innovative products and exceptional service. \-\- **Position Summary** **Dorell Fabrics is seeking an exceptionally organized, highly detail\-oriented and commercially minded Sales \& Merchandising Operations Manager to work closely with the company president and help coordinate the many customer, product and sales initiatives he leads.** *\*\* Experience in home furnishings and/or textiles highly considered \*\** This person will serve as an operational right hand and customer\-facing partner—helping organize pricing, coordinate developments with the product\-development team, manage account follow\-up and keep customer service, sampling and merchandising activity moving forward. Excellent written communication is essential. The ideal candidate must be able to draft clear, professional emails, organize information accurately and create polished customer presentations and sales materials. This is a hands\-on role with significant exposure to customers, product development and the broader fabric and furniture industries, with room to take on greater responsibility over time. \-\- **Primary Responsibilities** ***Customer and account management*** · Partner closely with company leadership to support and communicate with Dorell’s customer accounts. · Help manage day\-to\-day customer communication, questions, requests and follow\-up. · Draft clear, professional customer emails and organize responses, updates and next steps. · Prepare for customer meetings, maintain action lists and ensure commitments are completed. · Develop strong working relationships with customer sourcing, product\-development, merchandising and purchasing teams. · Track opportunities, new programs, placements and sales activity across accounts. · Identify next steps and keep projects progressing without details being lost. ***Pricing and commercial organization*** · Organize customer pricing, quotes, price lists and program\-specific information. · Coordinate costing and pricing updates with internal teams and company leadership. · Maintain accurate versions of prices, specifications, minimums and commercial terms. · Help compare new\-item pricing with existing programs and identify inconsistencies or missing information. · Create clear customer\-facing summaries, sales sheets and presentation materials. · Build and maintain polished PowerPoint presentations, product decks and meeting recaps. ***Product development and merchandising*** · Coordinate customer developments with Dorell’s product\-development team and Dallas headquarters. · Translate customer directi