Product Support Specialist- Central

Product Support Specialist at Huntress Labs, responsible for interacting with customers, resolving technical issues, and providing top-tier customer service in a remote work environment.RequirementsProvide initial partner support and convey resolutions to customersWalk customers through problem-solving processes and provide assistanceAssess customer issues and properly escalate incidents as neededFollow up with customers, provide feedback, and see problems through to resolutionUtilize excellent customer service skills and exceed customer expectationsBenefits100% remote work environmentGenerous paid time off policy12 weeks of paid parental leaveHighly competitive and comprehensive medical, dental, and vision benefits plans401(k) with a 5% contributionLife and Disability insurance plansStock options for all full-time employeesOne-time $500 reimbursement for building/upgrading home officeAnnual allowance for education and professional development assistance$75 USD/month digital reimbursementAccess to the BetterUp platform for coaching, personal, and professional growthOriginally posted on Himalayas