Level 1 Help Desk Technician

About The Auctus Group LLC Who we are: We’re big on people and culture at the Auctus Group. Our most important role as a company is to provide an amazing working environment for our team. We’ve been work-from-home-warriors since before it was cool. We support (like encourage and fund) continuing education. We match charitable donations. Our whole goal is: work to live not live to work. Oh and we’re weirdos too…we do remote happy hours and have a book club and goofy stuff like that. Who we’re looking for: Smart, talented, tech-savvy, experienced, go-getter types. You’ll do well if: you like a fast-paced environment,you thrive with change and development,you like giving feedback,you’re a team player,you love learning/sleuthing,you’re big on accountability. Position Summary We are seeking a dependable and customer-focused Level 1 Help Desk Technician to join our growing healthcare technology and medical billing organization. This role is responsible for providing first-line technical support to internal employees across multiple departments, including operations, billing, reporting, and leadership teams. The ideal candidate has prior IT support experience, strong communication skills, and the ability to troubleshoot common technical issues efficiently while maintaining professionalism and a service-oriented mindset. Key Responsibilities Provide first-level support for hardware, software, and account-related issuesTroubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issuesManage user accounts, password resets, MFA support, and onboarding/offboarding tasksEscalate advanced technical issues to senior IT staff when necessaryDocument tickets, troubleshooting steps, and resolutions accuratelyAssist with workstation setup, device imaging, inventory tracking, and equipment deploymentSupport remote employees using remote access and support toolsMaintain awareness of HIPAA and security best practices when handling systems and user dataDeliver excellent customer service and maintain professionalism during high-pressure situations Qualifications 1–3 years of prior IT help desk or technical support experienceExperience supporting Microsoft 365 environmentsFamiliarity with Windows and macOS troubleshootingBasic understanding of networking concepts, VPNs, printers, and endpoint devicesStrong communication and organizational skillsAbility to prioritize tasks and manage multiple requests simultaneouslyExperience with ticketing systems and remote support tools preferred Preferred Qualifications Experience in healthcare or medical billing environmentsFamiliarity with HIPAA-compliant environmentsExposure to tools such as Microsoft Entra ID, Intune, Huntress, ScreenConnect, or similar platformsCompTIA A+, Network+, or equivalent certifications preferred What Success Looks Like Provides responsive and professional technical supportBuilds trust with internal teams through reliability and communicationHelps improve onboarding, documentation, and operational efficiencyContributes positively to company culture and team collaboration Please mention the word **PROSPROS** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.