Direct Loan Processor I

**Job Title:** Direct Loan Processor I **Status:** Non\-exempt **Reports to:** Sup \- Direct Loan Processor **Department:** Consumer Direct Lending Ops **Job Code:** 11220 **Pay Range:** $21\.01 \- $23\.00 Hourly **Location:** Remote in CA only **WHO WE ARE:** Golden 1 Credit Union is among the top credit unions in the country. As a member\-owned, not\-for\-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values. **WHO YOU ARE:** You support the end\-to\-end processing of consumer loan applications, ensuring work is completed accurately, timely, and in compliance while delivering a positive and consistent member experience. You are a detail\-oriented and service\-focused team member with strong communication skills, known for managing high volumes of work, resolving member inquiries, and maintaining accuracy in a fast\-paced environment. You take ownership of your work by partnering across teams, applying lending policies and procedures, and identifying and escalating risks or issues to support efficient processing and compliant loan fulfillment. **WHAT YOU'LL DO:** * Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti\-money laundering laws appropriate to the position. * Manage a high volume of inbound and outbound loan\-related calls effectively and simultaneously manage loan applications. * Continuously develop yourself to solve problems and improve department performance. * Foster a positive work environment by actively listening to and responding to member and co\-worker needs with a courteous and helpful attitude. * Analyze data, research, and collect documentation, and prepare loan documents with minimal errors. * Obtain and verify required Department of Motor Vehicles (DMV) documentation to properly record the company's lien on loan collateral. * Collaborate with peers across different departments to carry out key steps in the loan application process. * Audit various operational documents, including executed loan documents, and reports to ensure proper procedural compliance, accuracy, and authenticity. * Maintain a working knowledge of Golden 1 lending policies and procedures to ensure compliance. * Conduct supportive tasks including email correspondence, answering TEAM chat queries, conducting consumer loan fulfillment audits, providing assistance for escalated calls and branch emails. * Identify and mitigate potential fraud, suspicious activity, and identity theft. * Conduct member interviews, perform financial calculations and analysis on Proof of Income, and gather information to satisfy loan conditions in order to determine suitability for loan funding. * Prepare loan docume