Service Center Representative

**Department Name:** Banner Staffing Services\-AZ**Work Shift:** Day**Job Category:** Administrative Services Great careers are built at Banner Health. We understand that talented professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices including remote work options. Apply today, this could be the perfect opportunity for you. As a **Service****Center Representative**, you will be part of a fast\-paced inbound customer service environment. Having call Center/Contact Center experience is a must, preferably in managed care. Healthcare Insurance experience with plans and benefits will be helpful in this role. The hours for this position are **Monday \- Friday 8:30AM\-6PM** **AZ Time**. There may be occasional weekend trainings. Most major holidays off. **Please note Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time. MUST RESIDE IN THE STATE OF AZ.** If this role sounds like the one for you, Apply Today! **As a valued and respected Banner Health team member, you will enjoy:** * Competitive wages * Paid orientation * Flexible Schedules (select positions) * Fewer Shifts Cancelled * Weekly pay * 403(b) Pre\-tax retirement * Resources for living (Employee Assistance Program) * MyWell\-Being (Wellness program) * Discount Entertainment tickets * Restaurant/Shopping discounts **Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post\-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.** POSITION SUMMARY This position supports the organization’s service center by providing daily customer service to physicians and/or staff, employees, health and dental plan members and dependents, payors, hospital staff, and the community at large. Herein referred to as “customer”. CORE FUNCTIONS 1\. Receives, documents, researches and responds to customer inquiries following established policies, procedures and standards. (Answer, identify, research, document, and respond to a diverse and high volume of inbound and outbound health insurance related customer calls on a daily basis.) 2\. Prepares and/or initiates a variety of correspondence/documents in response to customer inquiries, following departmental procedures and compliance guidelines. (Meet quality, quantity, and timeliness standards to achieve individual department performance goals as defined within the department guidelines and compliance standards.) 3\. Facilitates timely research and issue resolution through interaction and communication with the appropriate parties, which includes but is not limited to, department team members, employees within the organization, physician offices, and/or contracted plan representatives. 4\.