Account Manager - Relationship, Sales, & Retention - Amazon marketplace experience a must

**About Emplicit** Emplicit is a results\-driven ecommerce agency that combines omnichannel marketing with marketplace management. We partner with consumer brands to grow sales across Amazon (US, CA, UK, EU) and marketplaces such as TikTok Shop, Walmart, and Target. We build strategy, run media, optimize catalogs and content, and deploy advanced reporting and automation to drive measurable ecommerce outcomes. **Role Summary** We're not looking for a relationship babysitter. We're looking for a commercially\-minded strategist who understands the Amazon ecosystem, thinks like a Business Director, and isn't afraid to challenge a client's C\-suite when the strategy needs to change. You'll own a portfolio of 18–25 brands — the majority selling on Amazon, with some on Walmart and TikTok Shop. Your job is to retain them, grow them, and turn them into Emplicit advocates. You will be backed by a dedicated, cross\-functional pod of Marketing Managers and Coordinators to ensure you can stay focused on high\-level strategy, not day\-to\-day data entry. That means real relationships. C\-suite trust. Proactive conversations before problems surface. Upsells that feel like advice, not a pitch. And the commercial instincts to know when to push and when to listen. AI gives you an edge — but the calls, the trust, and the revenue are yours to win. Reports to the Director of Client Success \& Partnerships. Remote \- US Time Zones **What you'll own** *Client Relationships \& Retention* * Own a portfolio of 18–25 high\-growth Amazon, Walmart, and TikTok Shop brands—retaining them, scaling them, and turning them into brand advocates. * Build genuine C\-suite relationships across every account — the kind of trust that makes clients call you first * Multi\-thread across 3–5 stakeholders per client — Champion, Decision Maker, Influencer * Proactively identify and address churn risk before it becomes a conversation you didn't see coming * Convert satisfied clients into public advocates — targeting one case study, testimonial, or referral per key account annually *Revenue \& Commercial Growth* * Identify and close upsell opportunities across your full portfolio — upsells that feel like advice, not a pitch * Build Scopes of Work (SOWs) and business cases for service expansions * Shift client perception from "cost" to "investment" through data\-backed ROI storytelling * Own P\&L and revenue forecasting for your accounts * Lead onboarding for 2\+ new brands per month, from handoff through go\-live *Strategy \& Internal Leadership* * Run forward\-looking QBRs that drive strategy, not just recap performance * Challenge client assumptions with a Challenger mindset — prescribe strategic pivots even when it's a hard conversation * Direct Marketing Managers and Project Coordinators toward unified client goals — you set the mission, they execute the tactics * Orchestrate the onboarding journey for incoming brands, partnering closely with Project Coordinators