L3 Microsoft Support Engineer

Role OverviewWe are seeking a Level 3 Microsoft Support Engineer to join our Day 2 Operations team. This role focuses primarily on providing advanced-level technical support for Microsoft Azure and M365 infrastructure services, including incident resolution, service requests, and. You will collaborate with Tier 1 and Tier 2 engineers, and vendor support teams to ensure efficient issue resolution and exceptional service delivery.What You Will DoTroubleshoot, support and resolve complex incidents across Microsoft 365 Environments (Exchange Online, Teams, Sharepoint, etc.), working independently as the final escalation point for customer incidents. Assist with the technical implementation and troubleshooting of Intune, Autopilot, MS Defender, and AVD solutions based on client requirements and needs.Why It Might Be a FitCandidates for this role must demonstrate strong, practical, hands-on experience working within the Microsoft 365 and Azure ecosystem. This includes the ability to support, troubleshoot, and administer Azure and M365 resources in a production environment and understand underlying architecture fundamentals, dependencies, and operational best practices.Requirements7+ years of experience in a technical support role focused on Microsoft Azure and Microsoft 365 servicesStrong problem-solving abilities with a proven ability to lead complex troubleshooting effortsFamiliarity with ITIL best practices (Incident, Problem, Change Management)Experience with Microsoft EMS (Enterprise Mobility + Security)Hands-on experience with PowerBI / PowerAutomate / Graph / CoPilotExperience with engaging Microsoft Support, GDAP, Partner Center and Azure LighthouseExperience troubleshooting Conditional Access policy issuesExperience with Mobile Device Management solutions (Intune)Experience configuring and managing Windows Autopilot deployments and configurationExperience configuring and troubleshooting Exchange Online / O365Experience working with Microsoft Defender in an enterprise IT environmentExperience troubleshooting Microsoft Azure Virtual Desktop environmentsStrong, hands-on experience with Microsoft Server and productsKnowledge or desire to develop skills and knowledge related to Cloud platforms, such as Azure, AWS or Google Cloud Platform5+ years’ experience supporting clients (Internal or external) via phone, email, or desk sideExperience with Windows ServerExperience with Active Directory / Entra IDExperience with PowerShellExperience working within a 24x7 technical support environmentBenefitsHealth and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness programFinancial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition ReimbursementPaid Time Off: PTO & Holidays, Parental Leave, Sick Leave, BereavementAdditional Perks: Employee Assistance Program, Employee Discount Program and more!Originally posted on Himalayas