Bilingual Admin Assistant

About Phil-Am Insurance AgencyPhil-Am Insurance Agency is a growing Filipino-American insurance agency supporting clients and agents across the United States. We are seeking a detail-oriented, bilingual (Spanish/English) Admin Assistant based in the Philippines to support our operations team remotely.Job SummaryThis role is ideal for someone fluent in both Spanish and English, organized under pressure, and comfortable working with a US-based team. We specifically seek candidates from the Philippines areas, where Spanish-influenced Chavacano and English are widely spoken — making it a uniquely strong talent pool for this bilingual position.ResponsibilitiesCommunicate with Spanish-speaking clients and prospects via phone, email, and messaging, translating and interpreting between English and Spanish as neededManage and update records in our CRM (GoHighLevel), including contacts, pipeline stages, and task assignmentsSupport agent onboarding by sending welcome materials, tracking document submissions, and following up on outstanding itemsDraft and format correspondence, reports, and internal communications in both English and SpanishCoordinate scheduling, calendar management, and follow-ups for agency leadershipAssist with data entry, compliance documentation, and file managementHandle inbound inquiries and route them to the appropriate team memberSupport ad hoc administrative projects as assignedRequirementsConversational to fluent proficiency in Spanish and English — written and spoken (firm requirement)1–2 years of administrative, virtual assistant, or office support experienceComfortable with CRM tools, Microsoft Office, and similar platformsStrong attention to detail with ability to manage multiple tasks simultaneouslyReliable internet connection and a dedicated remote workspaceProactive communicator who follows through independentlyNice to HaveFamiliarity with GoHighLevel (GHL) or similar CRM/marketing platformsBackground supporting US-based companies or US health, life, or Medicare insurance operationsExperience with recruiting or onboarding workflowsComfort with Canva, document formatting, or basic HTML email workWhat We OfferCompetitive compensation based on experience (discussed at interview)Fully remote — work from home Collaborative Filipino-American team environmentOpportunity to grow with a fast-scaling US insurance agencyExposure to US insurance industry operations and systemsOriginally posted on Himalayas