Product Knowledge Lead

Headquarters: London The OpportunityThe Product Knowledge Lead, Internally titled Business Systems Analyst isn't your average "IT Analyst" role. We're looking for a visionary “IT Analyst” who will be the driving force behind product proficiency and adoption within Sitetracker's dynamic Research and Development (R&D) organization. In this role, You will be a proactive enablement leader and a deep subject matter expert, moving beyond traditional documentation to strategically equip our R&D team and downstream consumers with the critical knowledge needed to master Sitetracker's product suite. Your mission is clear: eliminate internal friction, dramatically accelerate the adoption of new features, and elevate product proficiency across the entire organization. This high-visibility role offers the unique chance to directly influence the success of a sophisticated, enterprise-grade software solution that is mission-critical for leading organizations, directly impacting the efficiency and effectiveness of the entire Sitetracker organization through close collaboration with R&D and key stakeholdersWhat You'll DoAs our Business Systems Analyst for Product Enablement & Adoption, you will seize ownership of our product narrative and knowledge dissemination strategy. You will be the architect of understanding, ensuring that the products in your tech stack are not just understood, but truly valued and effectively leveraged both internally and externally. You are not just an educator; you are an evangelist, spearheading end-to-end enablement initiatives and owning the outcomes. Strategic Knowledge Framework: Design, launch, and continuously evolve a comprehensive product knowledge framework that ensures our internal teams are not just informed, but fully empowered with deep understanding of our product features, benefits, and diverse use cases. Platform Tool Mastery & Evolution: Maintain and optimize the tools and processes essential for keeping our platform knowledge current, highly functional, and perfectly aligned with product evolution. Content & Narrative Leadership: Oversee the creation of all product-related content, from in-depth admin guides and FAQs to concise product cut sheets and essential release notes. You'll be the ultimate arbiter of accuracy, consistency, and strategic messaging across all channels. Cross-Functional Communication & Alignment: Architect and facilitate highly effective internal communication strategies that keep all departments seamlessly aligned with product developments and critical updates. Empowering Go-to-Market Teams: Partner directly with sales, marketing, and customer support to significantly enhance their product understanding and elevate their communication prowess, transforming them into product champions. Driving Business Impact through Knowledge: Champion product enablement from product management, bridging engineering, sales, and marketing teams to align product knowledge strategies directly with overarching business goals. Feedback-Driven Evolution: Establish robust mechanisms to proactively gather feedback from diverse stakeholders, meticulously incorporating these insights to continuously refine and elevate our product knowledge materials and strategies. End-to-End Program Ownership: Independently own and flawlessly deliver all required documentation, training materials, and enablement components for an entire Program Increment (PI), from conception to completion. Deep R&D Partnership: Cultivate and maintain strong, collaborative relationships with each assigned development team, proactively embedding yourself in their processes to anticipate and address enablement needs before they arise.The Skills You'll Have:Product Expertise & Systems Analysis:Understand complex software products (like Sitetracker and Salesforce), analyze system functionalities, and translate technical intricacies into actionable insights.Be the "undisputed expert" on assigned product modules and understanding business implications, including how  it functions and how it's used to identify enablement opportunities and solve adoption challenges.Strategic Enablement & Adoption Ownership:Be a proactive leader who doesn't just create content but designs and executes comprehensive enablement strategies. Own product proficiency, driving adoption outcomes, and delivering measurable improvements in usage. Design solutions for knowledge transfer and actively overcoming adoption barriers.Analytical & Problem-Solving Acumen:Quickly understand complex features and user behavior, identify root causes of adoption barriersHave the ability to analyze current processes for gaps and proactively lead initiativesExceptional Cross-Functional Collaboration & Communication:Build  strong, collaborative partnerships across R&D, Sales, Marketing, and Support.Lead effective communication with development teams to gather requirements and with business stakeholders to drive understanding and adoptionAutonomous Execution & Data-D