Campus Support Specialist I

**Compensation Range:** Hourly: $20\.00 \- $25\.77**Position Summary** The Campus Support Specialist provides on\-site support for students and prospective students. Provides administrative support with academic advising, financial aid, student accounts, and university services. Acts as a liaison and first level support for remote advising. **Essential Functions:** * Maintain all tasks/responsibilities set by the leadership team. * Handle phone calls, in\-person walk\-ins, and emails from prospective students. * Assist with student queries related to advising and university services. * Organize and input information into databases. * Plan and coordinate events with the Associate Center Director. * Answer application and general enrollment inquiries from the public. * Maintain excellent relations with students and prospective students. * Maintain relevant records and documentation, as required. * Provide input on how to improve processes based on client feedback. * Properly assess students’ needs and determine the level of support needed. * Perform other work\-related duties like project planning and general administration as directed by the Associate Center Director. * Update and analyze attendance rosters enforcing National University attendance policies and procedures, initiate roster calls and retention procedures. * Ensure daily or weekly communication updates to faculty, students, and staff by disseminating information through relevant channels and posting pertinent materials. * Contribute to a positive and productive team atmosphere and working conditions. * Deliver messages to students on behalf of the University as needed, not limited to above mentioned tasks. * Ensure classroom, equipment, and facility is ready for daily activities including conferences, internal meetings, continuing education, and academic classes. * Assist with room reservations. * Support the campus or location in the absence of the Associate Center Director. * Participate in ongoing department projects, or other special projects, as needed. * Reasonable and consistent attendance to fulfill requirements of the position. * Maintain active on\-camera participation during virtual meetings, trainings, one\-on\-ones, collaborative sessions, and other workplace interactions as part of fostering engagement, communication clarity, accountability, team connection, and alignment with National University’s Ways of Working in a fully virtual environment * Other duties as assigned. **Supervisory Responsi****bilities****:** N/A **Requirements:** **Education \& Experience:** * Bachelor's degree preferred or equivalent combination of education and experience. * Minimum of three (3\) years of experience in customer service or related required. * Experience in higher education preferred. * Experience working in a technology\-driven enterprise preferred. **Competencies/Technical/Functional** **Skills:** * Knowledge of University policies and procedures, including policy upd