AI Process Optimization Lead

Headquarters: United States URL: https://www.clickguard.com/ About the Job We’re looking for a curious and practical AI specialist to help optimize workflows across the company using AI. You will work with product, engineering, marketing, sales, and operations to identify inefficiencies and implement AI-driven solutions that save time and improve output. This is not a traditional analyst seat. You will operate as an internal consultant with a single mandate: find every process that can be improved or automated with AI, build the business case, and make it happen. You will own the full lifecycle from discovery through implementation and measurement. Key Responsibilities Workflow Discovery & Mapping Conduct structured interviews and shadow sessions with every team to document current workflows, tools, inputs, outputs, and pain points. Build and maintain a living process map of the organization Identify bottlenecks, repetitive tasks, and inefficiencies across workflows Prioritize automation opportunities based on ROI, complexity, and impact AI Solution Design & Implementation Evaluate, test, and recommend AI tools (LLMs, workflow automation platforms, custom integrations) Build solutions using APIs, orchestration tools, and custom scripts Develop reusable prompt frameworks, templates, and agent architectures for internal teams Integrate AI into internal systems using modern APIs (Claude, OpenAI, Gemini, etc.) Create internal documentation and training materials so teams can confidently adopt new AI-powered workflows. Ensure solutions are production-ready, scalable, and observable. Measurement & Iteration Define success metrics for every automation initiative (time saved, error reduction, throughput increase, cost savings). Track adoption rates and gather qualitative feedback from end users to iterate on solutions. Produce monthly reports for leadership quantifying the cumulative impact of AI initiatives across the company. AI Landscape Intelligence Stay current on emerging AI tools, models, techniques, and best practices relevant to SaaS operations. Maintain an internal knowledge base of evaluated tools, experiments, and lessons learned. Proactively surface new capabilities to leadership with concrete proposals for how they could apply at ClickGUARD. Required Skills & Experience Strong understanding of LLMs and prompt engineering Ability to create optimized, structured prompts for real use cases Hands-on experience with Claude, OpenAI, and/or Gemini APIs Comfortable working with APIs, basic scripting (Python preferred), and automation tools Clear communicator with a strong problem-solving mindset AI Safety & Security Awareness (Important) Preferred Experience with workflow automation tools (Zapier, Make, n8n, or similar). Familiarity with SaaS business models and common SaaS tooling (CRMs, support platforms, analytics tools). Exposure to process mapping or business analysis methodologies. Portfolio or demonstrated projects involving AI tool development, chatbot design, or automation prototyping. Logistics Remote, async-friendly team 8 AM – 2 PM EST overlap required Full-time, long-term role How to apply If all of the above have piqued your interest and you believe you would be a good fit for the role, we invite you to submit a formal application by following the steps to ‘APPLY’ on this site. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic. No recruiters: Please note that we are not accepting assistance from recruitment agencies at this time. To apply: https://weworkremotely.com/remote-jobs/clickguard-inc-ai-process-optimization-lead