Technical Delivery Director

Technical Delivery DirectorSalary: £105,000 per annum, plus company benefits Location: United Kingdom Contract: Full Time, Permanent Shifts: 37.5 hours per week, Monday – Friday Work Model: Fully RemoteWilliams Lea seeks a Technical Delivery Director to join our team!Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global Optishore™ delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.Purpose of RoleWe are seeking an experienced Technical Delivery Director to lead the delivery, evolution and ongoing performance of a complex, cloud-hosted government platform supporting a critical public service.This is a leadership role for someone who combines strong technical delivery expertise with exceptional client relationship and commercial management skills. You will lead a multidisciplinary team of engineers, DevOps specialists and scrum leaders whilst acting as the senior Williams Lea representative for a strategic government client.You will be accountable for platform delivery, service performance, contract governance, financial performance and future growth opportunities, ensuring Williams Lea continues to deliver an outstanding service whilst driving innovation and continuous improvement.Key ResponsibilitiesEngineering & Technical Delivery LeadershipLead and develop a high-performing team of engineers, DevOps professionals, scrum masters and service delivery specialists.Own the platform delivery roadmap, ensuring successful execution of maintenance, enhancement and innovation initiatives.Provide technical leadership and challenge to architects and engineering teams, ensuring robust delivery decisions are made.Drive continuous improvement across platform performance, stability, reliability and maintainability.Oversee release management, service transition activities and operational readiness.Champion Agile delivery practices and foster a high-performance engineering culture.Client & Contract ManagementAct as the senior point of accountability for all services delivered under the government contract.Build trusted relationships with senior client stakeholders and executive sponsors.Lead governance meetings, performance reviews and strategic planning discussions.Ensure contractual KPIs are achieved and delivery risks are effectively managed.Oversee supplier, subcontractor and stakeholder management activities.Commercial & Strategic LeadershipOwn account performance, including forecasting, budgeting and financial management.Identify opportunities to grow contract value and expand services.Support contract renewals, bids and business development opportunities.Provide strategic guidance to clients on future technology and platform direction.What We're Looking ForEssentialProven experience leading engineering, software delivery or platform teams within a managed service or technology environment.Experience owning the delivery and ongoing operation of a live technology platform with SLA and service performance obligations.Strong understanding of cloud platforms such as AWS or Azure.Technical credibility to engage confidently with architects, engineers and technical stakeholders.Experience managing complex client relationships, governance structures and service delivery frameworks.Strong commercial awareness, including financial management, budgeting and contract performance.Experience working within Agile and DevOps delivery environments.DesirableExperience supporting UK Government or public sector technology contracts.Knowledge of G-Cloud, Crown Commercial Services or regulated procurement frameworks.ITIL certification or equivalent service management experience.Experience of security and compliance frameworks including Cyber Essentials Plus, ISMS and vulnerability management.Agile certifications such as Scrum, SAFe or similar.Personal AttributesA respected and credible engineering leader who understands how technology teams succeed.Comfortable operating at both executive and technical levels.Strong communicator with the confidence to manage complex stakeholder conversations.Commercially minded with a focus on delivering value for both client and business.Organised, resilient and able to manage competing priorities in a complex delivery environment.Passionate about technology, innovation and continuous improvement.Using AI in your applicationWe're happy for