Remote Pharmacy Customer Service Representative (KY)

OverviewAbout the CompanyAt Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients ResponsibilitiesMust live in the State of Kentucky**Qualfon company, is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers, pharmacies, and doctor offices regarding patient pharmacy benefits. Our Customer Service Representatives will have virtual paid training from their home in Kentucky.Hourly pay rate - $14/hrOur MissionDialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.Further your education and earn a college degree through our Qualfon University programFree access to personal and professional support through the Qualfon care coaches programMedical, dental benefits, vision and life & accident insurance for full-time employeesCompetitive wagesOpportunities to earn additional income through incentivesPaid time offPaid TrainingEmployee discountsWe lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & ValuesDialog Direct is dedicated to ensuring all team members have Fun@Work!What you will be doing:Answer incoming calls and assist customers, pharmacies, and doctor offices.Research information in databases to resolve customer service issuesMaintain composure in escalated situationsOperate accurately and efficiently in a fast-paced environmentHandle multiple responsibilities at one time100% attendance during trainingQualificationsAt least 1 year of Call Center experience preferred.At least 1 year of work at home experience required.Self-motivated and able to work independently and adhere to assigned schedule with minimal assistanceExcellent verbal, written, and listening skillsProfessional and articulate voiceAbility to multi-task in several computer applications at once while holding a conversation with a customerEnjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitudeComputer savvy and can resolve minor technical issues with minimal assistanceBasic math skills requiredAbility to problem solveAt least 18 years of age or olderHigh School Diploma or GEDWork at Home Requirements:Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT permitted)Operating system – Windows 11Webcam-Video availableThe computer must have at least a minimum of 8GB of RAM, 16GB RAM preferredCPU must be a 9th generation or later Intel processor or AMD Zen3 or later processorMinimum of 128GB storage available.High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot SpotWired provider- No mobile broadband connections allowedUpload speed of 25 Mbps; Download sped of 50 MbpsThe Internet service provider (ISP) must be highly stable with 1% or less packet lossLatency under 100msUSB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approvedMust have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.Contact: qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations.Pay RangeUSD $14.00 - USD $14.00 /Hr.Originally posted on Himalayas