Eligibility Support Specialist

#### **Grand Forks Human Service Zone is seeking an Eligibility Support Specialist in Grand Forks, North Dakota.** The Eligibility Support Specialist assists the Economic Assistance team through administrative, programmatic, and client support. This position is not eligible for remote work. This position works with Economic Assistance programs including Temporary Assistance to Needy Families (TANF), Health Care Coverage, Supplemental Nutrition Assistance Program (SNAP), Low\-Income Energy Assistance, Child Care Assistance, Healthy Steps and General Assistance. Program training is provided for this position. **Eligibility Support Specialist duties include but are not limited to:** * Assisting clients in a front\-desk/lobby and call center environment * Fielding client communications to include phone calls, emails and mail * Preparing general correspondence * Organizing and maintaining office records, filing systems, and general office procedure * Assembling and distributing program information, applications, forms, reports, and other materials to clients * Review, input, and retrieve data from various databases and computer systems * Maintain a working knowledge of the laws, rules, policies, procedures, and regulations To succeed in this position, you'll need strong administrative, communication, and teamwork skills, stay organized, connect well with others, and keep a close eye on the details. You should be great at managing your time, juggling priorities, and take real pride in being empathetic, collaborative, and driven to make a positive impact in the community. To be considered for this position, you must have a High School Diploma or General Educational Development diploma and one of the following: * Completion of the eligibility worker one\-year certificate program * Completion of 90 semester hours or 135 quarter hours of a bachelor's degree program * Three years of work experience involving processing of claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, housing assistance, or working in the clerical accounting, bookkeeping, legal, financial, business, teaching, investments/financial planning, or computer/data processing fields * Three years of any combination of education and experience listed above Physical Requirements: This position requires the ability to perform essential physical functions of the job, including lifting and carrying items weighing up to fifty pounds on a regular basis. Team members must be able to bend, stoop, sit, stand, and remain in stationary positions for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Working for Grand Forks County Human Service Zone:** Grand Forks County Human Service Zone partners with the Department of Health and Human Services and Grand Forks County to deliver public assistance and program protocols and provides employees with the excellent benefits a