Sr. Manager, Deal Desk

General Summary: Reporting to the Executive Director, Revenue Operations, the Senior Manager of Deal Desk leads a team responsible for structuring, reviewing, and approving complex sales deals to maximize revenue, ensure compliance, and support scalable growth. This role partners closely with Sales, Finance, Legal, Product, Consulting, and Operations to streamline deal processes, enforce pricing and discounting policies, and improve overall deal velocity and quality.Key Responsibilities:Partner closely with Sales to structure complex SaaS deals involving multi-year subscriptions, ramp pricing, usage-based components, and other offeringsGuide sales teams on structuring enterprise agreements, co-terming, renewals, and expansionsServe as an escalation point for high-impact, high-value, or time-sensitive deals, balancing speed with risk managementCollaborate with Finance to ensure deals comply with revenue recognition standardsReview and approve complex, non-standard deals to ensure alignment with company policies and financial goalsSupport go-to-market (GTM) initiatives by operationalizing new offerings and maintaining scalable product playbooksEnforce deal exceptions governance, ensuring discipline while enabling competitive deal executionOwn and continuously improve Deal Desk SLAs by defining clear turnaround expectations, monitoring performance against targets, identifying root causes of delays, and driving cross-functional accountability to ensure timely and high-quality deal supportMaintain and continuously enhance proposal templates and standard content to ensure accuracy, consistency, and alignment with pricing, product offerings, and commercial termsLead and mentor the Deal Desk team, driving performance, consistency, and professional developmentOptimize deal workflows, approval processes, and supporting systems (e.g., CRM, CPQ tools) to improve efficiency and cycle timeAnalyze deal data to identify trends, risks, and opportunities for improvementDrive operational efficiency and scalability across the quote-to-order process, ensuring seamless execution as the business growsPartner with relevant teams to support CPQ implementation and enhancements, including requirements gathering, testing, and rolloutKey CompetenciesStrong negotiation, communication, and leadership skills, with a proven track record of driving outcomes in high-pressure, complex deal environmentsAdept at managing high-value, multi-stakeholder deals, balancing business objectives with quote accuracy and risk mitigationExperienced in process improvement and automation, with a focus on scalability, efficiency, and reducing manual tasksStrong analytical and reporting capabilities, with the ability to translate data into actionable insights for continuous improvementCustomer-centric mindset, consistently aligning deal processes with client needs and satisfactionFlexible and collaborative leadership style, able to operate effectively both as a team leader and as a supportive team memberExecutive-level written and verbal communication skills, with a particular emphasis on concise, high-impact business writingHighly collaborative, with the ability to partner effectively across cross-functional teams and build strong relationships at all levels of the organizationSelf-directed and proactive, demonstrating strong initiative, ownership, and the ability to thrive in a fast-paced, evolving environmentQualificationsBachelor’s degree in Business, Finance, or a related field or an equivalent combination of education and related professional experienceMinimum of 8 years of experience in Deal Desk, Sales Operations, Finance, or related roles5+ years of experience supporting commercial processes in a fast-paced, customer-centric environmentAt least 3 years of experience in a leadership or team management role, with proven ability to coach, mentor, and develop high-performing teamsStrong understanding of SaaS or subscription-based business modelsExperience with CRM and CPQ systems (e.g., Salesforce, Apttus, or similar)Experience supporting CPQ implementationDeep knowledge of pricing strategies, contract structures, and revenue recognition principlesExcellent analytical, negotiation, and problem-solving skillsStrong communication and stakeholder management abilitiesSuccess MetricsDeal cycle time reductionAccuracy of deal approvals and complianceSales satisfaction and enablementProcess efficiency and scalabilityThe compensation for this role is: $114,000-$152,000. The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary based on various factors, such as the candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to