Sales Operations Assistant

Sales Operations Assistant Location: Remote (U.S.) – Los Angeles Area Preferred About the Role Kickoff USA is seeking a highly organized, proactive, and customer\-focused Sales Operations Assistant to support the day\-to\-day sales operations, wholesale operations, and customer service activities for its premium apparel and fashion brands, including Sundek, Erika Cavallini, and Liviana Conti, across the U.S. market. This hands\-on role combines sales support, order management, wholesale operations, retail administration, accounts receivable support, inventory coordination, and general operational assistance. Working closely with the Sales, Finance, warehouse, showroom, and retail teams, you will help ensure exceptional customer service while supporting the daily operations of a growing apparel business. You will assist with customer order processing, maintaining customer accounts and product information in Apparel Magic and NuORDER, coordinating inventory movements, supporting Hilldun credit approvals and collections, preparing sales reports, assisting with showroom and trade show activities, and providing operational support across multiple departments. The ideal candidate is detail\-oriented, highly organized, and enjoys working with customers in a fast\-paced wholesale apparel environment. This is an excellent opportunity for someone looking to build a long\-term career in sales operations, wholesale fashion, and business operations. Key Responsibilities Sales Support \& Wholesale Operations * Assist with customer order processing, invoices, shipping requests, and order updates using Apparel Magic and NuORDER. * Maintain accurate customer, pricing, inventory, and order management records. * Respond promptly to customer inquiries via phone and email while providing exceptional customer service. * Assist customers with order status, inventory availability, shipments, delivery updates, and product information. * Process return authorizations and coordinate wholesale returns. * Support wholesale accounts with daily requests, follow\-up, and account maintenance. * Prepare sales reports, inventory reports, and operational reports for the sales team. * Coordinate sample shipments and provide operational support to showroom partners during seasonal markets. * Support trade show preparation, customer follow\-up, and wholesale order processing. Accounts Receivable \& Credit Support * Assist with accounts receivable activities by monitoring outstanding customer balances and payment status. * Support the day\-to\-day administration of our relationship with Hilldun. * Coordinate Hilldun credit approvals by uploading invoices, monitoring credit requests, and communicating approvals or issues to customers and internal teams. * Support customer collections by following up on outstanding invoices and coordinating with customers, Hilldun, and the Finance team. * Maintain accurate customer credit records and account information. Retail Operations *