Product Enablement Manager

**Why this role matters** ChurnZero ships fast, and we're shipping faster every quarter as AI accelerates our product development. That pace only pays off if our teams know what's new, why it matters, and can proactively help customers put it to work the moment it lands. You'll be the connective tissue between Product and every team that touches customers, making sure each release lands with people who are ready for it. Part of that work is raising our technical fluency: ChurnZero is a deeply configurable platform, and we want our Sales and CX teams to carry more of those conversations themselves, leaning on Sales Engineers and Solutions Engineers for the genuinely hard ones rather than the everyday ones. The other part is scale. You'll own and grow the library of AI skills that turns internal and external enablement from a scramble at each release into a repeatable system the whole company can work from. If you've sold, implemented, or supported ChurnZero customers and you've ever thought, "there has to be a better way to get our teams and our customers ready for what we ship," this is that role. How this role works across the company Two responsibilities anchor the role. You own the product foundation \- the source\-of\-truth product knowledge, demo guidance, and enablement assets every other team builds on \- and the feature release process that gets each release in front of people who are ready for it. Because your work reaches customers through other teams \- Sales and CX Enablement, Customer Enablement, Customer Marketing, and our Technical Writer, each of whom owns their audience better than you will \- your leverage is how much better their work gets. You're also the coordination point that keeps internal and customer\-facing enablement aligned, so nothing drifts. **Job Title:** Product Enablement Manager **Classification:** Exempt **Reports to:** Chief Product Officer **Location:** Remote, US\-based **Target Salary Range:** $95,000 to $105,000 **What you'll own** **Feature release enablement** * Own the release process end to end: timeline, cross\-functional coordination, readiness bar, and the call on whether we're actually ready. * Direct the Feature Release Team, the cross\-functional group that runs every release across Product, Marketing, Sales, CX, and Support. * Partner with Product Managers to turn technical release detail into product truth every team can use: what shipped, how it's configured, what the edge cases are, what it's called. * Run internal readiness: comms, training, and readiness checks across every team that touches customers. * Coordinate customer\-facing readiness with Customer Marketing, Customer Enablement, and our Technical Writer so announcements, help content, and in\-product references land with the release. * Keep talk tracks, one\-pagers, and other shared artifacts current, either directly or as the product knowledge resource for the teams who own them. **Demo enablement** You